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Location

Sacramento County, CA | United States

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Job description

Job Description and Duties

Do you want to support California's natural resources in the work you perform every day? If so, the Department of Fish and Wildlife's License and Revenue Branch (LRB) is looking for you! You can have an impact by working collaboratively to help fulfill the Department of Fish and Wildlife's mission.

LRB has an exciting opportunity for a motivated individual to provide outstanding customer service to the Department of Fish and Wildlife's valued stakeholders as a Program Technician II in LRB's License Sales Unit. This position performs the more difficult program specialist work as a journey level technician while providing customer service to the public, cashiering license applications, answering questions, and issuing more than 500 different license types. Training provided!

LRB does not maintain a public facing license sales counter. This position will process license and permit applications received through the mail and support a broad range of stakeholders through verbal and written communication via phone and email.

This position is eligible for some Telework and full health, dental, and vision benefits! We're located in the new state-of-the-art LEED (Leadership in Energy and Environmental Design) Platinum Certified, California Natural Resources Agency Building in downtown Sacramento, right next to Sacramento Regional Transit Light Rail for an easy commute and a variety of restaurants within walking distance. Our building features ergonomic furniture, panoramic downtown views, an employee gym, a cafeteria and bodega, call and conference rooms, adjacent childcare, and much more!

In order to be eligible for this position, you must either be transfer eligible or take and pass the following exam:

Program Technician II:  Exam Link

You will find additional information about the job in the .

Working Conditions

State housing is not available.

Requires work to be performed in an office environment using a computer, keyboard, mouse, and barcode scanner for several hours a day.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

This position requires exceptional attendance, the ability to multitask, self-motivation, attention to detail, and organization. This position uses various computer applications, such as web browsers, online search engines, and Microsoft Outlook. Enthusiasm, personal drive, initiative, and willingness to learn and accept new challenges are desired qualifications.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Filing Instructions

You must reference Position Number 565-012-9928-016 and RPA Number E-LRB 23-013in the Examination(s) or Job Title(s) for Which You Are Applying section of the State Application Form (Std. Form 678). Applications that do not list the Position Number and RPA Number may not be considered.

We recommend applications are sent certified mail as we are unable to verify receipt.

Resume – Resumes will be reviewed in addition to the STD 678 for employment history. Resumes must include the complete to and from dates (MM/DD/YYYY) and hours worked per week.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - All applicants must provide a Statement of Qualifications (SOQ) to be considered. When preparing your Statement of Qualifications, you are required to follow these guidelines:
  - The evaluation criteria on the Statement of Qualifications MUST be addressed and numbered in the same order as is listed below.
  - The information you provide must be complete and presented in a clear and concise manner.
  - The Statement of Qualifications must be typed, double-spaced, using an Arial font size no smaller than 12 point.
  - Responses are limited to one (1) single-sided, typewritten page per item, with one (1) inch margins.
  - You must provide specific information in your response that demonstrates how your knowledge, skills, and training meet the Job Description and Duties and the Desirable Qualifications/Qualities required to assume this position.
  Statement of Qualifications Question:
  1. Describe a specific experience involving you providing exemplary customer service to someone.
  

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Job tags

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Salary