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Location

Charlotte, NC | United States

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Job description

Do you have strong written and verbal communication skills? Do you have knowledge of HR practices, programs, and policies? When working through a challenge, are you professional and patient with a “people-first” attitude? If so, you could excel as an Accommodation Coordinator at Spectrum.

Spectrum keeps more than 32 million customers connected across our 41-state footprint by offering state-of-the-art products and services including Spectrum Internet®, TV, mobile, and voice. Our Accommodation Coordinator plays the integral role of providing customer service and administration support for day-to-day activities. We understand the importance and value of each employee related process, so we drive and improve the dedicated resources and programs that serve our people.

BE PART OF THE CONNECTION

As an Accommodation Coordinator, you’ll be responsible for processing claims and communicating accommodation options following written guidelines and procedures pursuant to ADA, state and/or Spectrum’s requirements. You will focus on reasonable accommodation administration. You’ll also be responsible for processing employee requests and associated transactions while maintaining Service Level Agreements by applying customer service satisfaction techniques with the efficient, timely and accurate use of resources. It’s a career that grows as you do.

WHAT OUR ACCOMMODATION COORDINATORS ENJOY MOST

• Informing employee of documentation required to process accommodation claims, required time frames, and claims status either by phone, written correspondence and/or claims system
• Requesting medical information to determine if the employee meets the requirements under federal ADA, state, and/or Charter requirements for a qualifying condition
• Demonstrating the highest degree of accuracy, courtesy and professionalism to resolve customer issues and routine HR questions
• Updating the case management system with transaction specific information and supporting documentation
• Achieving and maintaining expertise to navigate and accurately record information with several business systems/applications including HR data (PeopleSoft), case management tracking (HR Helpdesk) and vendor websites
• Applying knowledge of HR programs, policies, Benefit plans, to quickly resolve customer issues or concerns
• Being responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue
• Managing time effectively to ensure customer satisfaction results and adherence to Service Level Agreements 

You’ll serve as a primary point of contact for administration of accommodation claims; seldom are two days the same. With over 96,000 employees, your goal is to provide excellent service with confidentiality and an appropriate sense of urgency. If you value relationships, a career on our Human Resources team is the place for you.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Experience: Human resources experience 1-3 year(s)
• Education: Associate’s degree in Business Administration, Human Resources, related field; or equivalent work experience
• Technical Skills: Proficient in Microsoft Office programs including Outlook, Excel and Word
• Skills: High level of analytical and interpretive skills. Clear and effective verbal and written communication skills
• Abilities: Ability to read, write, speak and understand English. Can problem solve in a high volume production oriented environment. Can maintain confidentiality. Can work in a team environment
• Travel Ability: Office work environment
• Schedule: Must be able to work the hours between 8am-8pm EST, Monday-Friday. Ability to work a flexible schedule 

Preferred Qualifications

• Knowledge of leave of absence, FMLA, STD, LTD, ADA and workers’ compensation administration
• Claims management experience 

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
• Total Rewards: See all the ways we invest in you—at work and in life

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HES102 2024-30340 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

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Salary