Location
Concord, MA | United States
Job description
Job Description
SUMMARY Under general supervision, performs expanded and advanced level medical assistant duties including but not limited to identifying and resolving concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines.
Typically provides direct clinical support to one or more clinicians.
Demonstrating a high level of competence provides back-up coverage for support staff.
Works to improve clinical efficiencies of the operation by determining urgency and priority of walk-ins, add-on patients and patient consults.
Provides direct clinical and clerical support to clinicians.
In some cases may support more than one department.
EDUCATION/LICENSES/CERTIFICATIONS High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required.
Associate's degree in medical assisting or graduate of medical assistant certification program preferred.
American Heart Association Basic Life Support (BLS) required.
Advanced Cardiac Life Support (ACLS) may be required based on specialty.
EXPERIENCE Experience typically acquired through three years in a clinical setting with at least one as a Medical Assistant.
Computer experience required with the ability to use word processing and spreadsheet programs.
Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required.
SKILLS Able to communicate in a professional and appropriate manner.
Strong interpersonal, customer service, time management, and organizational skills required.
Ability to be a quick thinker and relate to all levels of staff and patients highly important.
Ability to prioritize work throughout the day in a busy environment.
Hours: Mondays, Wednesdays, Thursdays in Concord and the 3rd and 5th (when there is a 5th) Friday of the month in Chelmsford.
Education: High School
Certification: Advanced Cardiac Life Support , Basic Life Support
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