Away From Home Travels 2
Location
Burlington, VT | United States
Job description
An Customer Relations Representative working from home typically assists clients in planning and booking their travel arrangements. Here's an overview of the responsibilities and skills associated with this role:
Responsibilities:
Customer Assistance: Provide information, guidance, and support to customers inquiring about travel options.
Booking Services: Assist clients with booking flights, hotels, rental cars, and other travel-related services.
Itinerary Planning: Create and customize travel itineraries based on client preferences and budget constraints.
Payment Processing: Handle financial transactions, process payments, and issue invoices or receipts.
Research and Recommendations: Stay updated on travel trends, destinations, and industry changes to provide informed recommendations to clients.
Problem Resolution: Address and resolve customer concerns, including issues related to bookings, cancellations, and travel disruptions.
Communication: Maintain clear and effective communication with clients through various channels, including phone, email, and possibly live chat.
Documentation: Keep accurate records of client interactions, bookings, and other relevant information.
Collaboration: Coordinate with airlines, hotels, and other travel service providers to secure the best deals for clients.
Sales and Upselling: Identify opportunities for upselling additional services or amenities to enhance the client's travel experience.
Skills and Qualifications:
Customer Service: Strong customer service skills, including empathy, patience, and active listening.
Communication: Excellent written and verbal communication skills to convey information clearly and professionally.
Detail-Oriented: Pay attention to details to ensure accurate bookings and satisfy customer requirements.
Adaptability: Ability to adapt to changes, handle unforeseen circumstances, and provide creative solutions.
Technology Proficiency: Familiarity with travel booking systems, online reservation platforms, and general computer skills.
Geography Knowledge: Basic knowledge of global geography and time zones is beneficial.
Sales Skills: Basic sales skills to identify opportunities for upselling and providing additional services.
Problem-Solving: Strong problem-solving skills to address issues and find suitable solutions for clients.
Time Management: Efficiently manage time to handle multiple bookings and client inquiries simultaneously.
Remote Work Skills: Self-discipline, time management, and the ability to work independently are crucial in a work-from-home setting.
Entry-Level Travel Consultants play a crucial role in the travel industry by assisting clients in creating memorable and hassle-free travel experiences. As an entry-level professional, continuous learning and a positive attitude are essential for growth in this field.
Job tags
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