Accident Assistance - Emergency Response Specialist for BMW Connected Drive Programs
Location
Burnsville, MN | United States
Job description
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. More information is available at BMW Connected Drive:
Company benefit are eligible from Day 1 of employment, includes but not limited to the following:
- Health and Wellness: Medical, Dental, Vision, Health Savings Account, Flexible Spending Accounts, Telemedicine
- Time off: PTO, PAA (sick), paid company holidays
- Retirement: 401k and Roth IRA with company match
- Company paid benefits: Short-term disability, Long-term disability, Life insurance, and AD&D Coverage
- Additional Benefits: Tuition reimbursement, Employee Assistance Program (EAP), Monthly Incentive Bonuses, Training Completion Bonuses, Shared Accounts Bonuses
- Salary commensurate with market rates, Shift Differential Payment
Job Description
Bosch Service Solutions is a 24 x 7 operation that provides several shift options. The Emergency Response Specialist position is responsible for answering incoming emergency calls and providing excellent customer service to customers involved in automobile accidents. We are looking for talented Emergency Response Specialist who possess strong communication and a sense of urgency for our Emergency Response Center located in Fort Lauderdale, FL and Burnsville, MN providing services such as the following:
- Stolen Vehicle Recovery
- Automatic Collision Notification
- Enhanced Roadside Assistance
- Door Lock/Unlock
- Answer emergency calls promptly and gather critical information from callers
- Dispatch appropriate emergency services (police, fire, medical) to the scene
- Provide emotional support and reassurance to callers in distress
- Additional duties as needed
If you have an ambition to learn and enjoy making a difference and helping to save peoples’ lives, we would love to have you join our team!
Qualifications
Job Related Experience:
- Education: High school diploma or equivalent. Additional coursework or certifications in emergency dispatch, telecommunications, or related fields are a plus
- Experience: Previous experience in emergency dispatch, call center operations, or a related field is preferred
- Communication Skills: Exceptional verbal and written communication skills, with the ability to convey information clearly and concisely
- Multi-Tasking: Proven ability to handle multiple tasks simultaneously, including taking calls, dispatching responders, and monitoring various screens and channels
- Crisis Management: The capacity to remain calm and composed during high-stress situations, make informed decisions, and provide accurate guidance to callers
- Empathy: A compassionate and empathetic approach when dealing with callers, especially in distressing situations
- Cultural Sensitivity: Respect for diversity and a willingness to communicate effectively with callers from various cultural and linguistic backgrounds
- Attention to Detail: Strong ability to accurately record information and details provided by callers, including addresses, descriptions, and emergency circumstances
- Stress Management: Proven ability to manage stress and maintain mental resilience during shifts
- Patience: Ability to deal with distressed, confused, or difficult-to-understand callers with patience and professionalism
- Physical and Emotional Resilience: Physical fitness and emotional resilience, as well as coping with the emotional toll of handling distressing situations.
Additional Requirements: Successful candidates must be willing to sign and agree to the Attendance Policy, Scorecard Metrics, Call Center Standards, Communication through Various methods including but not limited to telephone, email, chat, web-based video, etc.
Additional Information
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors. More information is available at
All your information will be kept confidential according to EEO guidelines.
BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives
FIRST Robotics (For Inspiration and Recognition of Science and Technology)
AWIM (A World In Motion)
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
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