Outreach Case Manager

Location

Vancouver, WA | United States

Job description

Outreach Case Manager - Boys & Girls Clubs of Southwest Washington

MISSION STATEMENT  

'To empower all young people, especially those who need us most, to reach their full potential as productive, caring, and responsible community members.'

Representation Matters! Candidates identifying as BIPOC, LGBTQ+, or represent diverse communities are highly encouraged to apply. Our youth deserve to see themselves inside our walls.

Ideal Candidate:  

Exemplifies our Club Code & Core Values - Put Youth First, Care Deeply and Engage Fully, Follow Through on Your Commitments, Communicate, Collaborate & Clarify, Empower & Be Empowered 

Full description of our Core Values can be found at the end of this document.

DEPARTMENT: Outreach

REPORTS TO: Outreach Program Manager

CLASSIFICATION: Salary Non-Exempt, Full-time

PRIMARY FUNCTIONS (Job Summary): The Outreach Case Manager provides intensive case management to youth and young adults impacted by group violence to build positive relationships and connect them with opportunities and resources. The Case Manager will utilize culturally-specific skills to meet youth where they are at, facilitate personal and social development, create healthy and on-going support systems, and foster relationships that enable them to gain a voice, influence, and place in their community. 

KEY ROLES (ESSENTIAL JOB RESPONSIBILITIES):

Mentoring Relationship

• Serve as an advocate and mentor for youth by providing academic support and activities that help to build life skills and promote positive social development.

Outreach and Retention

• Coordinate monthly meeting with the Youth Engagement Team (YET)
• Manage and oversee the referral process for YET Clients
• Create and maintain reports on youth who are assigned to the YET caseload
• Support youth by providing access to programs, prosocial activities, co-designing goals, navigating resources with families, and offering encouragement.
• In collaboration with the YET Team, provide additional wraparound services for youth and families.
• Assess the needs of family members as related to the program participants’ goals, identify affected siblings of participants, and make referrals to appropriate services with Outreach/BGC Teams.
• Conduct school, home, and community visits with the Outreach Team.

Supervision and Safety

• Increase coordination with community partners to strengthen the program.
• Complete documentation as required for contacts with and services provided to youth on a timely basis. 
• Maintain confidential records.
• Comply with organizational policies for the protection of youth.

Additional Responsibilities

• Understand and meet requirements of grants and work collaboratively with other coordinators and directors to gather data and complete outcomes reports.
• Plan and attend social and recreational activities as well as community service. and engagement opportunities for program youth.
• Engage in continuous professional development.
• Support other Outreach activities as needed.
• Other duties as assigned by the Outreach Program Manager.

SKILLS/ KNOWLEDGE PREFERRED :

• Bachelor's degree from an accredited college or university preferred, or equivalent years of experience.
• 1-3 years of experience successfully performing client-directed services in related fields such as social service, community advocacy, or prevention with youth living in underserved communities.
• At least 1 year of experience working with the juvenile justice system.
• Familiarity with Boys & Girls Clubs of Southwest Washington and Vancouver, Washington school districts.
• General knowledge of the culture of violence and group-affiliated violence.
• Desire to work with diverse populations.
• Knowledge of local agencies' programs and services (schools, mental health, and social services).
• Possess strong communication and interpersonal skills.
• Able to engage and build meaningful relationships with program participants and other impacted/affected youth and families in the community.
• Capacity to understand, relate to, and respect the needs of program participants of diverse ethnic, cultural, educational, and socioeconomic backgrounds.
• Able to collaborate with staff, parents, and volunteers.
• Effective at collaborating with various types of organizations, including schools, social service agencies, government agencies, law enforcement agencies, and other organizations.
• Exercises good judgment regarding appropriate information sharing, confidentiality requirements, and human relations.
• Able to prepare and/or research and implement evidence-based programming.
• Capable of prioritizing tasks and working independently, and with direction from the program supervisor. 
• Licensed and insured driver, with clean driving record and the ability to drive a 12-passenger van.

TENTATIVE WORK SCHEDULE  

• Monday- Friday 
• Weekends/holidays as needed 

*Exact work schedule is dependent on the needs of the caseload

LOCATION

Office Location: Teen Turf Club, 4040 Plomondon ST Vancouver, WA 98661

COMPENSATION & BENEFITS:

• $45,000-$55,000 salaried, non-exempt
• 12 paid Holidays per year
• Paid time off accrual 
• Medical, dental, vision benefits 
• Simple Plan (IRA) employer matching program
• On-going professional development opportunities

EQUAL OPPORTUNITY EMPLOYER 

BGCSW prohibits discrimination against current staff or applicants on the basis of sex (including pregnancy, childbirth or related medical conditions), race, religion, color, national origin, physical or mental disability, protected medical condition, marital status, age, sexual orientation, gender identity, ancestry, military or veteran status, genetic information or any other characteristic protected by federal, state, or local law. BGCSW is an equal opportunity employer.

Please refer to our website at for additional information about Boys & Girls Clubs of Southwest Washington.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

CLUB CODE & CORE VALUES

PUT YOUTH FIRST.

We are at our best and most impactful when we do right by the youth we serve. 

We make decisions with youth’s well-being at the center. We walk alongside youth and empower them to be the stewards of their path in life. We elevate the voices of kids, youth, families, and the communities who need us most. We examine our own biases and question our own assumptions to best serve youth. We check our ego at the door and think we (the collective effort) before me. 

CARE DEEPLY & ENGAGE FULLY.

We create impactful change by being fully present, engaged, and invested in contributing to strategy, perspective, and creativity.  

We approach interactions with kindness, compassion, and respect – we genuinely care about people and show it. We are brave and vulnerable and build safe and welcoming communities. We do not gossip. We talk to each other, not about each other. We care about ourselves so that we can be there for others. We strive to do the right thing every day, every time and treat each day as a new day with new opportunities. 

FOLLOW THROUGH ON YOUR COMMITMENTS.

Strong relationships built on trust drive change. We build trust with youth and families, each other, and the community by delivering on our promises.  

We do what we say we are going to do and are held accountable to established expectations. We take responsibility for knowing the expectations and goals of our role. We don’t over promise to ensure that we are able to deliver on commitments while balancing competing priorities. We take responsibility when we can’t follow through on a commitment. We own our mistakes, act to repair harm, and make amends to strengthen our community. 

COMMUNICATE, COLLABORATE, & CLARIFY

Clear and consistent communication builds shared understanding, helps us align in our efforts, and sets ourselves and others up for success in support of youth. We deliver better services and solutions when people’s ideas are valued and heard.

We set expectations that align with our vision, values, and core focus. We effectively express thoughts, feelings, and ideas in individual and group situations. We listen to understand and value different perspectives. We approach situations with an open mindset, not seeking to be right and go our own path but rather to collaborate and get to the right answer together. We are curious. We seek to understand and communicate the context of situations and information. We ask questions when we need clarity and provide clarity when it is needed from us. 

EMPOWER & BE EMPOWERED.

Our greatest assets are the unique abilities and perspectives of our people. We represent our interests in a responsible, self-determined way, and push ourselves to make positive change. 

We are resourceful and respond with flexibility to make things work when necessary. We value and seek feedback and see it as an opportunity for growth. We give each other permission to fail and reflect in order to learn from our experiences. We choose courage over comfort by facing difficult tasks and conversations rather than avoiding them. We resolve conflicts as quickly as they arise. We encourage each other and show appreciation for those who go above and beyond.

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