Hotel Paradox, Autograph Collection
Location
Santa Cruz, CA | United States
Job description
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Location Description:Welcome to Hotel Paradox, situated in the captivating city of Santa Cruz, CA, and proudly part of the Pyramid Global Hospitality portfolio. Offering 170 thoughtfully designed guest rooms and 6,000 sq ft of meeting space, Hotel Paradox is more than just a place to stay—it's a space that blends comfort with career opportunities.
In the vibrant atmosphere of Santa Cruz, Hotel Paradox embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are woven into the fabric. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.
Join us at Hotel Paradox, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands Santa Cruz's unique energy while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!
Overview: Executes all aspects of the written sales agreement and corresponding arrangements between the hotel and
customer during the meeting or event. Acts as liaison between the customer and the hotel by directing each
department within the hotel as to their specific role in the on-site convention. Successful achievement of this
goal will ultimately result in a major contribution to the re-booking of group business for future dates.
Maximizes revenues through effective up-selling of products and services. Promotes services for future
group business.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
• Ability to supervise staff.
• Ability to handle multiple customer and operational demands with a high degree of
professionalism, operating often with time sensitive deadlines.
• Ability to operate independently and with a high degree of autonomy requiring excellent time
management skills and self-motivation.
• Hotel product and industry knowledge, i.e., staffing, operations, safety, security, union rules,
structural, terminology, fire, police and health codes, hotel policies, city ordinances.
• Quantitative processing of data via office machine equipment, mathematical computations and
analytical skills necessary to accurately determine and communicate financial, forecasting and
space utilization calculations.
• Proficiency in the use and operation of computer systems with the ability to navigate efficiently
through Word, Excel, Outlook, Delphi (or in house sales system), Market Vision, Hilstar or
System 21, Internet and Intranet and Optimum Settings (or in house CAD program).
• Ability to read, write and speak the English language to fully comprehend guest requests,
memos, proposals, general correspondence and similar written materials.
• Possess a good conceptual understanding of electronic devices and the ability to operate such
items as copy machines, slide projectors, microphones, computers, portable radios, pagers, etc.
• Ability to complete a contract in compliance with all checklists, standards and hotel policies.
• Ability to maintain assigned files neatly, completely and organized in accordance with HHC
guidelines to ensure proper sequencing of activity checklists are being followed.
• Interpersonal skills to provide overall guest satisfaction.
• Ability to work under pressure and deal with stressful situations during busy periods.
QUALIFICATION STANDARDS
EDUCATION
Four year college degree preferred, preferably with hospitality, communications or sales and marketing focus
EXPERIENCE
Requires a minimum of one year experience at supervisory level in guest contact areas of the hospitality
industry. Hotel experience preferred. Previous experience in event planning preferred.
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