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Location

North Las Vegas, NV | United States

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Job description

**Remote Senior Retention Specialist**

**Location:** Fully Remote - Based in the USA

**Overview:**

We're searching for dedicated Senior Retention Specialists to join our team! As part of our mission to revolutionize learning through innovative technology, we offer personalized educational solutions tailored to every learner's needs. Join our dynamic team and be part of reshaping the future of education!

As a Senior Retention Specialist, you'll be the voice of our clients, ensuring their needs are met and issues resolved with empathy and efficiency. This remote position focuses on retaining our valued customers during high-level escalations, collaborating closely with sales and training teams to maintain a positive client experience.

**About Us:**

We are a leading platform for live online learning, committed to transforming education through technology. Our platform connects learners of all ages with experts across 3,000+ subjects, providing personalized instruction in various formats. Join us in our mission to make learning accessible to all.

**Qualifications:**

- 3+ years of experience in high-level customer escalations or account management
- Strong empathy and emotional intelligence
- Excellent problem-solving skills and ability to thrive in a fast-paced environment
- Conflict management expertise with a focus on customer satisfaction
- Outstanding communication skills, both verbal and written
- Ability to work independently and multitask effectively
- High-speed internet access (50 Mbps download, 10 Mbps upload) via wired ethernet connection

**Responsibilities:**

- Manage inbound phone calls to support current customers
- Resolve customer issues and deflect cancellation requests
- Own customer accounts at risk of cancellation, striving for retention
- Assess client needs and recommend appropriate educational products and services
- Build strong relationships with clients and provide exceptional service
- Maintain client records and ensure timely follow-up
- Collaborate effectively with internal teams and external customers
- Handle challenging situations with professionalism and empathy
- Actively participate in coaching and feedback sessions to enhance customer experience

**Benefits:**

- Competitive compensation package
- Equity (Restricted Stock Units) in the company
- Comprehensive benefits package including health insurance and 401k matching plan
- Paid time off and free access to tutoring and educational resources
- Fully remote position with a supportive and collaborative work environment

**Join Us:**

Don't miss this opportunity to be part of a transformative journey in education! Join our team and help shape the future of learning in a fast-paced and rewarding environment.

*Please note: We are an apolitical company focused on our mission to help people learn effectively. We value unity and focus on our core mission.*
Employment Type: Full-Time
Salary: $ 40,000.00 Per Year

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Job tags

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Salary