Adecco
Location
Spring, Montgomery County, TX | United States
Job description
Adecco is currently assisting a Fortune 8 company and is one of the largest providers of healthcare supply chain management solutions, retail pharmacy, medical & pharmaceutical supplies, healthcare technology, community oncology and specialty care in recruiting for a Patient Technology Support Representative in The Woodlands, TX. Apply Now!
Schedule: Monday - Friday 8:00am - 5:00pm Central
Pay Rate: The wage for this position is between $18 and $20. Hourly wage may depend upon experience, education, geographic location and other factors.
Provide world-class, “white-glove”, customer service experiences in a call center environment
Develop a thorough understanding of patient centered oncology care, patient portal workflows, and how Ontada Technology Solutions support these
Providing first line technical support to Technology Solutions customers and their patients
Assist internal and external customers by phone, email, chat and/or using a ticket management system
Create a ticket for each call or update existing ticket for customer follow-up
Quickly and accurately determine incident scope and impact
Document all incident details including a thorough description, steps taken to troubleshoot, record type classification, and escalation of issues to Tier 2 and Tier 3 support teams
Leverage knowledge base, help menu and other tools to support customers in a consistent manner
Follow up on incidents with customers and internal teams until the incident is resolved
Maintain key performance indicators including, but not limited to, availability, timeliness to answer, timeliness to resolve, quality interaction and customer satisfaction
Support applications on various OS and Devices - computers, laptops, tablets, smart phones
Drive collaboration across internal and external customer service teams including practice IT, vendors, and other escalation points until the incident is resolved
Facilitate troubleshooting of application issues and contribute to the creation of easy-to-follow knowledge base articles on findings
Develop an awareness on how the patient portal integrates with other healthcare technology solutions
What do we need from you?
High School Diploma/GED
1-year of related experience highly desired
General medical office workflow experience
Type at least 40wpm
Technical experience a plus
Click on apply now for instant consideration!
This employer requires all employees, temporary labor, consultants, and contractors to be fully vaccinated against COVID-19 by their start date, subject to approved medical or religious exemptions.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Pay Details: $18.00 to $20.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.Job tags
Salary
$18 - $20 per hour
