IT Support Specialist

Location

Dayton, OH | United States

Job description

Aeyon is committed to Integrity , Service , Excellence , and Innovation – Always !

At the very center of Aeyon's core values is our unwavering commitment to a culture that always focuses on the success of our customers , provides rewarding careers for our employees, and gives back to our communities .

Excellence is at the core of our service delivery model and drives our success. We embrace our obligation to our employees and our communities. We maintain integrity in all that we do for our customers and our corporate selves, and we seek innovation in service to the Country.

Your day-to-day work will include:

We are seeking a highly skilled IT Support Specialist to join our team and provide office automation, security, and Information Technology (IT) expertise in support of the overall SAF/FMF AFFSO Wright-Patterson mission. The selected candidate will be responsible for managing desktop IT assets on NIPR/SIPR networks and Local Area Network (LAN) infrastructure, ensuring the continuous availability of the IT infrastructure, and maintaining an Automated Data Processing Equipment (ADPE) inventory. They will also be tasked with maintaining unit software license manager duties, including obtaining proper authorization and record-keeping in compliance with AFMAN 17-1203 guidelines.

Responsibilities:

• Install, configure, and maintain computers, including permission management of organizational file servers and preparation of security documents.
• Ensure compliance with security processes, including Command Control Communication Computer Intelligence System Plan (C4ISP), Authority to Operate (ATO), and Authority to Connect (ATC) directives.
• Provide administrative computer support on NIPR/SIPR networks, including managing Air Force SharePoint Tools pages and conducting regulatory guidance research.
• Maintain up-to-date changes and processes within the systems of SAF/FM as a whole.
• Plan, validate, and install all computer upgrades according to DAF and DOD Standard Desktop Configuration guidelines.
• Provide customer service and Help Desk functions for IT Systems.
• Maintain selected office software applications as determined by SAF/FMF AFFSO, excluding portfolio software applications such as CRIS and DEAMS.
• Ensure compliance with Standard Desktop Configuration (SDC).

Experience Requirements:

• A bachelor's degree in information technology, computer science, or a related field is preferred.
• Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Professional (MCP) are desirable.
• Proven experience in IT support roles, with expertise in desktop support, LAN administration, and office automation.
• Strong knowledge of security protocols and procedures, including ATO and ATC directives.
• Familiarity with AFMAN 17-1203 guidelines and Standard Desktop Configuration (SDC) requirements.
• Excellent communication skills and ability to provide effective customer service and support.
• Strong attention to detail and ability to prioritize tasks effectively in a fast-paced environment.

Mandatory:

• DEAMS Experience
• Air Force Experience
• Minimum of two (2) years of experience supporting the design or analysis of information systems.

Waiverable/Substitutable:

• Oracle Experience in a federal financial system

Certification Requirements:

All contractor ISSMs must have and maintain a DoD 8570 IAM - Level III [CISM or CISSP (or Associate) or GSLC or CCISO]

Education Requirements: BA/BS with 2 years' experience
Waiverable/Substitutable: AA with 4 years' experience or HS with 6 years' experience

Work Type:

OnSite- Dayton, OH Wright Patterson AFB

Clearance Requirements:

Secret Clearance is Required

Notable Perks and Benefits:

Aeyon's benefit plan year begins on April 1 and ends on March 31. The following list depicts what Aeyon offers its employees.

What can you plan for? Great question, here's an overview for you!

• Base Salary
• Health Care Coverage (Health, Vision, and Dental)
• 100% Employer paid Life Insurance
• 100% Employer paid Short Term Disability Coverage
• Paid Time Off (PTO)
• 11 Observed Federal Holidays
• Dental/Medical/RX
• Vision – Seeing is believing!
• Pet Insurance – They're family too!
• Life/ Disability – If needed
• LifeLock – You are you, and no one should take that away!
• Professional Certification Reimbursement Program (PMP, SHRM, CDFM, ETC…)
• Tuition Assistance Program
• Employee Assistance Program
• … and other additional company offerings!

Who's eligible?

• All active regular, full-time employees scheduled to work 30 or more hours a week are eligible to enroll in Aeyon's benefits program.
• Benefits are effective on your date of hire!

Work hours:

Here at Aeyon we believe in creating an environment that fosters a healthy work/ life balance. The typical day consists of a 9-5 Monday-Friday work schedule totaling 40 hours per week, but we do realize that life happens, and things come up. Many of our positions allow some flexibility in the work schedule for unforeseen events so that our employees can maintain a 40-hour work week and still have the opportunity to meet other obligations during the workday.

Security Clearance:

For most positions at Aeyon, a candidate must have or be able to obtain a company sponsored security clearance. A security clearance is like a background check. It is required for individuals who are hired for US government jobs or any organization that handles information pertaining to national security. The security clearance process ensures your ability to securely access, manage, and protect classified information. Although the security clearance process involves several stages, the key steps to obtaining and maintaining a security clearance are pre-investigation, investigation, adjudication, and reinvestigation.

Philanthropy:

Being a part of Aeyon means contributing to what matters most in your career and in your community while taking part in rewarding experiences and making a difference. At Aeyon we are committed to supporting initiatives like Wreaths across America, Operation Covert Santa, Children's National Hospital and so many more! In addition, Aeyon is pleased to announce its annual scholarships to support and encourage dependents of Aeyon employees enrolled in an accredited college or trade/technical school.

Join Aeyon:

We're committed to fostering a welcoming, respectful, and inclusive environment for every teammate, with great opportunities for professional growth. If you're excited by the benefits, blown away by all the perks, and inspired by our values and mission, then we are excited to meet you! Applying today is the way to start your Journey as an Aeyon employee.

“Aeyon is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Aeyon is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Aeyon are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Aeyon will not tolerate discrimination or harassment based on any of these characteristics.”

Job tags

Salary