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Location

Maine | United States

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Job description

Job Description

Hello,

We are hiring Desktop Engineers, interested can apply.

Location – CA location

*Multiple positions*

Address user tickets regarding hardware, software and networking.

Walk customers through installing applications and computer peripherals.

Ask targeted questions to diagnose problems.

Guide users with simple, step-by-step instructions.

Conduct remote troubleshooting.

Test alternative pathways until you resolve an issue.

Customize desktop applications to meet user needs.

Record technical issues and solutions in logs.

Direct unresolved issues to the next level of support personnel

Follow up with clients to ensure their systems are functional.

Report customer feedback and potential product requests.

Help create technical documentation and manuals.

*Requirements and skills*

5+ years’ work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role

5+ years Hands-on experience with Windows/Linux/Mac OS environments

Working knowledge of office automation products and computer peripherals, like printers and scanners

Knowledge of network security practices and anti-virus programs

Ability to perform remote troubleshooting and provide clear instructions

Excellent problem-solving and multitasking skills

Customer-oriented attitude

BSc in Computer Science or relevant field

Thanks & Regards

Manshi / Sr. Recruiter

[email protected]

Company Description

Vastek Inc is managed by a group of dedicated professionals having rich experience of over years in Healthcare, IT consulting and staffing. We are a certified minority owned, Small business company head quartered out of San Diego, with coverage all across United States, Canada, Mexico, Italy and India. We specialize in Engineering, Validation, Regulatory, IT and NON-IT related areas primarily focused on Pharmaceutical / Life Sciences and Medical device companies.

Vastek Inc is managed by a group of dedicated professionals having rich experience of over years in Healthcare, IT consulting and staffing. We are a certified minority owned, Small business company head quartered out of San Diego, with coverage all across United States, Canada, Mexico, Italy and India. We specialize in Engineering, Validation, Regulatory, IT and NON-IT related areas primarily focused on Pharmaceutical / Life Sciences and Medical device companies.

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Salary