Classroom Technology Support Specialist
Location
Williamsport, PA | United States
Job description
Lycoming College is hiring a Classroom Technology Support Specialist! This position supports web and app-based teaching resources, digital media technologies, computers, and audio/visual equipment in the classroom/lab environment. Given Lycoming's richly diverse student body and the College's commitment to fostering an inclusive campus environment, this candidate must have well-developed interpersonal skills to work with students and faculty alike in support of that mission.
This position is a full-time, benefits-eligible position.
Who We Are:
Founded in 1812, Lycoming College is one of the nation's oldest and most respected residential liberal arts colleges. The College provides a high-quality liberal arts and sciences education including more than 100 majors, minors, and concentrations. The College proudly celebrates and values the principle of inclusive excellence. Our community of scholar teachers collaborates with and mentors 1,100 active learners, including 37 percent international and domestic students of color, representing 39 states, territories, and countries. In accordance with the institution's 2021 Strategic Plan, Lycoming College has committed to recruiting more faculty and staff from historically underrepresented groups with the recognition that doing so advances institutional excellence. We are committed to fostering an inclusive campus community supporting all faculty, staff, and students. Lycoming ranks 107th in US News National Liberal Arts College category and has been named by The Princeton Review as one of The 389 Best Colleges and Universities. Students partner with faculty in doing original research, thrive in a robust program of internships, study abroad in more than two dozen countries and compete in 19 NCAA Division III sports. Lycoming College's strong endowment-per-student provides the foundation to support a first-rate undergraduate education. Lycoming College is an equal opportunity employer.
What will I do in this role?
To support the mission of Technology-Enabled Learning Environments:
- Respond and troubleshoot technical issues in the classrooms and teaching spaces.
- Advise and instruct administration, faculty, and students in the correct use of classroom equipment, and develop and maintain user help and training documents.
- Assist in supervising and training student assistants who deliver, operate, and provide support of audiovisual, computer, media equipment, and other electronic devices to classrooms and other campus event venues.
- Assist in deploying, maintaining, and troubleshooting computer workstations, laptops, iPads, and specialty devices (e.g. Chromebooks, Wacom Tablets, 3D Printers, VR equipment).
- Assist with the building and testing of operating system, application configurations and specialty software installation for faculty, computer labs, laptops, iPads, and classroom devices utilizing scripting for PC, Mac, and Linux environments.
- Manage and perform installation of specialty software for faculty, computer labs, laptops, iPads, and classroom devices utilizing scripting for PC, Mac, and Linux environments.
- Monitor labs and classrooms for technology needs or upgrades and coordinate with User Experience team to resolve.
- Maintain IoT buttons used in classrooms using Amazon Web Services
To support Academic Technology:
- In coordination with the Assistant Director of IT, assess faculty technology requirements and recommend appropriate solutions for creating/maintaining instructional materials and delivery of learning content.
- Support Assistant Director of IT in advising and instructing faculty on pedagogical strategies and academic technology resources.
- Conduct individual, group, and/or classroom training sessions on digital applications for liberal arts curriculum.
- Create documentation supporting academic technology.
- Assist with supporting the Learning Management System (LMS) application environment, including end user support and integration of data for courses and user access.
- Support the use of digital technologies and rich media tools, including mobile devices, multimedia applications, storytelling, simulations, games, and augmented/virtual reality.
- Maintain a high level of awareness about pedagogy and emerging instructional technologies.
- Monitor, evaluate, and share trends in academic technology.
- Explore new technologies, materials, and techniques to foster innovation and creativity.
What are we looking for? Education and Experience
- Associate or bachelor's degree preferred or 3-5 years of experience supporting web and app-based teaching resources, media equipment, digital media technologies, computers, and audio/visual equipment.
Knowledge and Skill Set
- Must have well-developed interpersonal skills to work with students and faculty.
- Be able to work independently with minimal oversight.
- Demonstrate ability to be detail oriented.
- Demonstrated ability with management skills to supervise student assistants.
- Demonstrated conflict resolution skills.
- Manage delivery and support of equipment.
- Be able to meet strict deadlines in a fast-paced environment.
- Responsibilities include classroom support during instructional hours.
- Demonstrated fluency with standard computer applications (such as Office365 suite), video conferencing/lecture capturing software (e.g. Zoom, Teams, etc.).
- Specialized instructional software (e.g. Moodle), and administrative software (e.g. Intune, Kace, Jamf). Established alignment to effective customer service required.
What We Offer! Lycoming College has an excellent benefits package that includes:
Health & Wellness Benefits:
- Health insurance - Lycoming College offers a wide variety of health plan options available.
- Dental insurance, including orthodontia coverage.
- Vision insurance
- Flexible spending accounts for medical expenses and dependent care expenses
- Life & accidental death and dismemberment insurance
- Long-term disability insurance
- Short-term disability insurance
- Cancer insurance
- Personal accident insurance
- Wellness program
- Employee assistance program
Retirement Benefits:
- 403(b) retirement plan with up to 9% contributions from the College
Tuition Benefits:
- Free tuition for employees, spouses, and eligible dependents at Lycoming College
- Free tuition for eligible dependents at over 600 colleges nationwide through Tuition Exchange, Inc.
- Free tuition for employees, spouses, and eligible dependents at the Pennsylvania College of Technology
Paid Leave Benefits:
- Generous paid time off (PTO)
- Paid Parental Leave
- 14 holidays per year
- Summer hours
Employee Perks:
- 15% discount at the campus bookstore, excluding textbooks and snacks.
- Reduced rates for meal packages for on-campus dining facilities
- Use of the campus recreations center and gym facilities for employees
- Use of the campus Library
How do I Join the Warrior Team? Apply directly online by submitting your resume, cover letter, and the names and contact information for three professional references. Within the cover letter, please include a description of understanding of using technology to create an inclusive learning environment. Application review will begin immediately and will cease once the position has been filled. Post-offer criminal history background checks will be conducted.
Lycoming College Proudly Celebrates and Values Diversity! We are committed to fostering an inclusive campus community supporting all faculty, staff, and students. We encourage applications from candidates with diverse backgrounds and all who are interested in supporting and contributing to our mission. Lycoming College is an equal opportunity employer.
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