Customer Service Representative
Location
Naples, FL | United States
Job description
NOW HIRING A CUSTOMER SERVICE REPRESENTATIVE!!!
Founded in 2008, our family-owned and operated business stands as the foremost residential and commercial plumbing and air-conditioning partner in Southwest Florida, headquartered in Naples. Renowned for our exceptional service, we prioritize relationships, consistently earning rave reviews. At the heart of our approach is a commitment to putting the customer first, ensuring the highest quality workmanship, and providing unparalleled peace of mind with every job we undertake.
In the role of Customer Service Representative, your success will involve grasping our customers' needs, scheduling service appointments, and making outbound calls to coordinate appointments with the appropriate technician for each job. This is an in-office position with a flexible schedule of M-F 730am – 430pm or M-F 8am – 5pm.
What can WE do for YOU?- Offer stability in your career journey
- Thrive in a culture rooted in respect and family values
- Embrace opportunities for continuous personal and professional growth
- Engage in weekly training sessions to enhance your skills
- Enjoy bonus plans rewarding your contributions
- Access a comprehensive benefit package
- Take pride in working for a company that positively impacts the community and prioritizes customer satisfaction
- Participate in exciting company events
- Earn bonuses through our Employee Referral Program
Benefits: - Medical insurance
- Paid Time Off
- Paid Holidays
- Long-Term and Short-Term Disability
- Life Insurance
- 401(k) with company matching
- Take home trucks
- Incentivized competitions
- Provided uniforms
- Pay ranges from $18 - $22/hour!
Key Responsibilities for the Customer Service Representative: - Skillfully handle both inbound and outbound customer calls, smoothly converting them into scheduled service appointments to guarantee customer satisfaction.
- Efficiently dispatch technicians according to established schedules, customer preferences, or urgent requirements.
- Timely communicate vital information, including progress updates, to both managers and customers.
- Professionally address customer or supervisor queries related to services or equipment.
- Expertly organize and oversee daily work schedules and work orders for technicians, enhancing overall efficiency.
- Ensure accuracy and currency of information in our customer database through regular updates and maintenance .
Ideal Candidate for the Customer Service Representative: - Proficient with computer systems and phone systems; experience with Service Titan is a plus.
- Customer service experience in Home Services preferred.
- Call Center experience required.
- Sales experience a plus!
- Proficient computer knowledge competent; good typist and proficient with phone systems
- Ability to show empathy and be a people person.
- Strong verbal and written communication skills needed for problem resolution.
- Ability to handle challenging situations with ease and empathy.
- Excellent ability to multitask.
We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, gender, veteran status, disability, or any other protected category. A pre-employment background check is required for this position. We look forward to receiving your application!
Job tags
Salary
