---

---

Location

Ohio | United States

---

Job description

Job Description

Join our dynamic team at the Branch Innovation Lab, where you will have the opportunity to solve real-life problems and transform the branch environment using new technologies. This role offers a unique chance to work closely with various business sectors, enhancing your skills and career growth. Be part of our innovative journey, where your presence and contribution will shape the future of our branches in a physical space that tests technology through the context of the customer and employee experience in our branches.

As a Product Manager in the Branch Innovations Lab, you will leverage strong emotional intelligence and interpersonal communication skills to build relationships, drive effective collaboration, and influence stakeholders across multiple cross-functional areas. You will support complex innovation programs with demonstrated success driving efforts across the full product lifecycle from concept through user research and development to launch and performance evaluation. Curiosity, ownership, and accountability are fundamentally critical as our strategic objective for the firm is to safely test into new and emerging technologies and to confidentially assess their potential ability to transform the branch environment.

**Please note that the Branch Innovation Lab is a physical space located in Columbus, Ohio and requires candidates to be co-located

 

Job responsibilities

• Supports the identification of emerging technologies and trends through market research, insights and knowledge of the field that could impact how we do business and should therefore be explored in the Branch Innovation Lab 
• Creates journey maps and use cases for new technology-driven experiences for customers and bankers
• Presents the work of the Branch Innovation Lab to partners, stakeholders, and interested parties, clearly explaining the purpose of the work, the problem it seeks to solve, the learning agenda being explored, and actionable next steps to make the work viable at scale within our branches
• Partners to create journey maps and use cases for new technology-driven experiences for customers and bankers
• Builds and present compelling business cases to Finance and senior leadership, understanding Chase’s broader strategic priorities and how our unique project fits within them
• Optimizes the end-to-end product delivery pipeline navigating complexity in a highly regulated industry 
• Develops and manages a repeatable process by which external groups can request work from or tours of the Branch Innovation Lab space

  Required Qualifications, Skills and Capabilities

• 5 years of experience in innovation, business strategy, new product development
• Bachelor’s degree or equivalent experience required
• Ability to empathize with customers and branch employees developing deep understanding of their experiences, incentives, and constraints 
• Demonstrated capability of a systems-thinking mindset and approach to problem solving, considering physical, mechanical and spatial aspects of an innovation challenge (hardware, space, technology)
• Creative thinker who can conceive and articulate service experiences that consider both physical and digital interactions 
• Proven experience delivering presentations to audiences of varying levels of seniority
• Self-motivated and tenacious with high degree of initiative and autonomy; able to work with high degree of independence
• Ability to influence and partner across business lines / functional areas and communicate effectively to all levels of the organization 
• Ability to influence at all levels, presentations, and 1:1; always with a high attention to detail and excellent follow-through

 

Preferred Qualifications, Skills and Capabilities

• Masters degree in business or technical field
• Ability to articulate thoughtful rationale in decisions and linear progression of work in progress
• Strong sense of personal responsibility and accountability for delivering high quality work with autonomy
• Effective communicator who is able to flex between strategic and tactical items for varying audiences
• Ability to self-manage and prioritize multiple workstreams with competing deadlines
• Excellent communication skills capable of delivering clear messaging for both technical and business audiences
• Coordinate and lead effective meetings and follow-ups

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.

---

Job tags

---

---

Salary