Lead Account Manager

Location

Middletown, CT | United States

Job description

Join one of CT’s Best Places to Work! We are an expanding IT company that is recognized as one of the Inc 5000’s fastest-growing companies and the MSP’s Top 501. 

  About Us: Exceptional Service. Endless Improvement. Passionate People. Honest and Forthright. These are the core values of Charles IT. We can achieve these values because of our team, who makes us one of the most successful IT companies of its kind in the region. And because of our team, we offer a level of dedication to our employees rarely found anywhere else. To prove it we encourage learning, professional development and team member input, all in a comfortable family-friendly culture. 

 Description: Due to continued growth we are currently seeking to add a Sr. Account Manager  to join our exceptional team. This is a leadership and managerial position in which you will help maintain and lead a team of Account Managers and act as their mentor, escalation, and advocate. This role helps support account managers to meet the ongoing needs of clients while accomplishing internal KPIs and goals within the team and liaising with various other leaders and departments within Charles IT. 

  What Do We Do?  Create real relationships and raving fans while implementing and supporting best-in-class technology. 

 Duties and Responsibilities: 

• Ensure client happiness and profitability for all accounts through continued stack attainment and standardization within our client base 
• Lead and educate a team of both technical and non-technical account managers
• Maintain and manage in-depth product knowledge of Charles IT’s offerings and services
• Ownership of the quarterly technology business review process which includes endlessly improving delivery, content, and value
• Collaborate with the leadership team on the design and build of new services and product offerings
• Assignment and balancing of accounts throughout the Account Management team
• Hiring and training of new Account Managers on the team 

• Maintain quarterly check-ins and continual coaching and feedback to team members as needed 

Requirements

• Bachelor's degree or equivalent in a related field; and 5+ years related experience and/or training; or equivalent combination of education preferably in the technology field 
• 3 years of managerial experience required
• Prior experience leading account managers strongly preferred 
• Prior experience in a Managed Services Provider environment is strongly preferred 
• Proven ability to juggle multiple client needs with the ability to multi-task and function collaboratively as a member of a fast-paced, client-orientated team 
• Demonstrable ability to communicate, present, and work with key stakeholders at all levels of an organization, including executives and C-level 
• Experience with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365 platform and Advanced Support on Mac OS is a plus 
• Enthusiastic and dedicated to the challenges of a growing company and client base 
• Excellent follow-through to see tasks through completion 
• Self-starter with the ability to perform independently with little or no supervision 
• High level of organization; sharp attention to detail 
• Ability to pass a background check 
• Current, valid US driver's license is required. 

Benefits

Benefits: Charles IT offers a competitive benefits program including Health, Life, Disability, Paid Holidays, PTO, Dental, 401K. In addition, we offer free dry cleaning, a fully stocked break room, Friday lunches, team-building outings, professional development and so much more!

Charles IT does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in the provision of employment opportunities and benefits

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.

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Salary