Retentions Specialist

Location

Orem, UT | United States

Job description

Customer Advocacy/ Retentions Specialist 

Job Level: Associate – Entry level 

Location: Orem, UT 

Shift: Full-Time 

Compensation: $16/hour plus commission and incentives – on target earnings of $60,000 annually. 

Benefits: Full-Time employees are eligible for Health, Dental, Vision, & Life and Accident insurance, as well as an HSA Savings Account. 

Position Summary:  

The Customer Advocacy Specialist, also known as the Retentions Specialist, is responsible for improving throughput by educating customers on the benefits of solar and resolving their concerns. In addition to retaining customers and collecting termination fees, the Retentions Specialist will also do proactive outreach to prevent cancellations from our high-risk customers. The Retentions Team is responsible for surfacing thematic issues to drive improvement throughout the organization. 

Essential Duties:  

• Answer questions and resolve concerns regarding solar design, installation, and financing 
• Make and receive calls with customers regarding cancellation (90% outbound) 
• Create and send termination fee invoices 
• Process termination fee payments over the phone 
• Stay up to date on industry news and trends to anticipate potential impact to the customer base 

Minimum Qualifications:  

• Exceptional verbal and written communication 
• De-escalation knowledge and tactics preferred 

• Persuasive sales skills 
• Creative problem solving 
• Efficient and organized 
• 1+ years of sales or customer service experience 
• High School Diploma or GED required 

Blue Raven Solar:  

Blue Raven Solar has been named a top-20 workplace in America according to Glassdoor ( Founded in 2014, Blue Raven quickly expanded to become a national top-selling solar brand. We have been recognized repeatedly for our rapid growth, executive leadership, and company culture by Inc. 5000 ( BusinessQ Magazine ( Comparably ( and many more. Blue Raven is a values-driven organization. Every day, we strive to develop a high-trust culture, be efficient, and continuously improve. If that sounds like something you want to be a part of, apply today!

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