Education Business Consultant

Location

Folsom, CA | United States

Job description

Job Summary

The Education Impact Consultant is responsible for partnering with the client account team in support of clients to help them achieve success with the PowerSchool products utilized by students, school and district teachers, counselors and administrators. When a need is identified by the account team, the Education Business Consultant will engage with a client to share best practices and product knowledge to drive improved usage and adoption of the identified PowerSchool products. This role will work in coordination with the account team during various client touch points to discuss various aspects of the partnership, including but not limited to monitoring adoption of implemented software, consulting on product-specific best practices, aligning district goals to product solution usage, and mitigating risk identified by the account team.  The Education Business Consultant will not have an assigned book of clients but will support clients in a designated geography on an as-needed basis. The primary objective of an Education Business Consultant is to strengthen the understanding and adoption of the customer's investment in PowerSchool solutions to ensure retention and continued valued partnership long term.  

Responsibilities

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Act as a client-facing subject matter expert for a solution area and assist with client product awareness, understanding and adoption
• Serve as an adoption advisor to clients who need additional product support during their client journey
• Meets with key client stakeholders identified by the CSM and/or account team to consult on adopting and using the implemented software. This consultation may involve sharing product-specific best practices, aligning district goals to product solution usage, and identifying and mitigating risk. 
• Partner with the CSM to help develop and track annual goals in alignment with the school/district mission, vision, and strategic plan. 
• Fulfill requests submitted by the account team for assistance with clients in their assigned territory.
• Upon request, share reports and other data analysis to inform a client of their continued progress against high level goals. 
• Work cross-functionally to recognize areas of risk and identify solutions to optimize outcomes for customer retention. 
• Support the CSM on escalations that may require product-specific knowledge to ensure customer satisfaction and retention.  
• Upon request, engage with identified client to provide recommendations for optional product usage
• Work across the Success team to support any customer meeting and/or review that requires product knowledge expertise for the discussion
• Serve as an internal consultant to other projects functions related to solutions where EBC has expertise. 
• As needed, consult on PowerSchool implementation engagements post go-live to ensure client has access to ongoing resources to drive usage and adoption  
• Facilitate EBC-led user group webinars and act as product expert to guide webinar attendees to successfully learn about product releases, roadmap, seasonal product-specific topics, and solution area best practices.  
• All other duties as assigned by management.  

Qualifications

To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Qualifications include:

• Bachelor’s degree required 
• Two (2) to Three (3) years of educational technology experience with proven ability to share best practices and strategies for driving adoption and usage of educational solutions. 
• Two (2) to Three (3) years of related experience with proven ability to help lead a multidisciplinary team, project operations, and cultivate business development opportunities. 
• School system experience in the areas of administration, student assessment, counseling, curriculum & instruction, information technology, finance, or business operations is strongly desired. 
• Data visualization and/or software implementation experience is a plus, particularly for PowerSchool products. 
• Experience with Gainsight and Salesforce is a plus. 
• Commitment to exceptional client service and confidently lead with credibility. 
• Flexible, self-starter possessing intellectual curiosity. 
• Creative problem-solving ability and a consultancy mindset. 
• Ability to move multiple engagements forward while working at a detailed level. 
• Able to follow, critically evaluate, and improve upon current processes. 
• Excellent organization and time management skills. 
• Excellent research and project management skills 
• Excellent oral presentation and written communication skills. 
• Excellent attention to detail and ability to work with large data sets with accurate results. 

Expert in MS Office Suite particularly PowerPoint, Excel, and Word. 

Job tags

Salary