Waypoint
Location
Columbia, SC | United States
Job description
POSITION OVERVIEW Waypoint is currently seeking a dynamic and experienced Garage and Fleet Specialist to join our team. This role is pivotal in managing our existing portfolio of garage and fleet insurance clients while actively pursuing new business opportunities to expand our clientele. The successful candidate will play a key role in ensuring the timely renewal of policies, addressing client inquiries, and fostering strong customer relationships within the garage and fleet insurance sector.
RESPONSIBILITIES:
· Manage the company's current portfolio for garage and fleet insurance.
· Actively seek new business opportunities to expand and diversify the portfolio.
· Ensure the timely renewal of all garage and fleet insurance policies.
· Collaborate with clients to address irregularities, resolve issues, and verify coverage amounts for accuracy.
· Conduct in-person meetings with clients at various site locations, including dealerships, to gather necessary information and build strong relationships.
· Address client inquiries and provide exceptional customer service.
· Identify opportunities for upselling and cross-selling additional insurance products to existing clients.
· Assist other staff members with garage and fleet insurance inquiries, leveraging your expertise.
· Collaborate with the broader team to contribute to the overall success of the insurance business.
· Maintain and foster positive customer relations within the garage and fleet insurance sector.
· Proactively address client needs and concerns to ensure satisfaction.
REQUIREMENTS:
· At least 2 years of hands-on experience in managing garage and fleet insurance portfolios.
· Hold a Level 1 General Insurance Licence (Level 2 is considered an asset).
· In-depth knowledge of garage and fleet insurance industry practices and trends.
· Strong commitment to delivering exceptional customer service.
· Ability to meet clients in person and build strong relationships.
· Excellent oral and written communication skills.
· Ability to articulate complex insurance concepts to clients.
· Proven ability to identify upselling and cross-selling opportunities.
· Collaborate effectively with team members to achieve collective goals.
Waypoint is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.
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