Location
Salisbury, MD | United States
Job description
Description:
• Performs calibrations and preventative maintenance duties on industrial scales and other
weighing equipment; ensure all regulatory and quality requirements are supported (ex.
Carlton Scale Industrial Standards, Customer-specified Standards, ISO, etc.)
• Actively listen to customer feedback and information to align on expectations and what will
be required for success.
• Ensure clear communication when things do not go to plan to avoid surprises and
uncertainty or if service work will be required to span multiple trips or time periods.
• Diagnose and troubleshoot customer equipment; ensure connections and integration points
with other equipment is understood and whether or not we may need other support to
understand root causes of issues (ex. Third party PLC controllers, other production
equipment, material handling systems, etc.)
• Ensure all customer service level agreements/requirements are achieved to support their
production goals
• Ability to work overtime and on a rotating on-call schedule including nights and weekends
based on customer demand.
• Support all workflow and Service Order (SO) data management requirements for CIS. This
includes the use of all company provided tools, applications, and resources to manage the
entire lifecycle of an SO and includes time keeping, service notes, customer signatures, and
related details.
• Proactively discuss risks with customers and how they may provide opportunities to
upgrade and convert existing equipment or to sell service contracts for preventative
maintenance agreements with expanded service offerings or more frequent visits.
• Explore conversations with customers who are interested in modernizing and upgrading
their equipment; leverage CIS Lead Management tool for efficient communication
• Develop and maintain strong collaborative relationships with sales to create long-lasting
customer relationships and to proactively discuss values of repair v. replace options.
• Solicit referrals for new customers and direct this information to sales staff and service
manager on a regular basis.
• Maintain all inventory and tools in accordance with company policies and procedures
Skills:
Electrical, Mechanical, Repair, Troubleshooting, Service, Blueprint, Installation, Hvac, Install
Additional Skills & Qualifications:
o Experience in the weighing industry is also preferred
• Capable and comfortable working in new locations, with new people, every day
• Experience troubleshooting and diagnosing electrical, mechanical, and
electromechanical devices is essential
• Experienced and comfortable working with primary modes of digital communication,
data management, and documentation tools (MS Office, ERP & CRM systems, and work
order and service dispatch systems)
• Self-starter capable of working independently with little or no direct supervision; equally
capable and effective working in teams and groups
• Able to clearly document all aspects of service required and performed
• Able to communicate clearly and concisely with CIS customers and associates
• Will be required to operate fork truck
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job tags
Salary
$21 - $31 per hour
