Location
Reston, VA | United States
Job description
The Customer’s office is responsible for building and operating a hybrid-cloud mission infrastructure and services, hosting dozens of COTS, GOTS, and custom applications, as well as a large data lake. The system has on-premises components deployed at multiple data centers, as well as use of commercial cloud resources. The Customer requires a candidate with a diverse background and strong organizational skills to facilitate the accreditation and document systems deployments across the environment. The candidate will work in a 24-hour, 7-day-a-week environment providing in-depth Tier 1 and Tier 2 level support and problem resolution for technology products and applications.
REQUIRED QUALIFICATIONS:
- Demonstrated experience of multiple desktop programs, configuration and debugging techniques, such as Check_MK, Splunk dashboards, ServiceNow, SharePoint, Active Directory and sponsor-developed applications
- Demonstrated experience as a technical help desk position supporting various versions of the Windows platform, internet browsers, and sponsor-developed applications used in a high-paced business environment
- Demonstrated experience managing multiple priorities, eliciting information from customer, and gathering and maintaining information related to incidents
- Demonstrated experience tailoring technical response to all levels of technical experience
- Demonstrated experience maintaining granular level documentation and preparing for various levels of technical ability and management
- Demonstrated experience with TCP/IP and general networking issues
- Demonstrated experience providing superior customer service and support
- Demonstrated experience resolving issues efficiently and contributing to the improvement of the infrastructure
- Demonstrated experience troubleshooting technical issues and applying critical thought to problems
DESIRED QUALIFICATIONS:
- Demonstrated experience developing in ServiceNow
- Demonstrated experience with IBM Tivoli Service Request Manager or Jira
- Demonstrated experience creating and analyzing data metrics
- Demonstrated experience with Tableau
- Demonstrated experience with data mining tools
- Demonstrated experience with Amazon Web Services or Cloud administration
- Demonstrated experience with interpersonal and organization skills and working both independently and in a team environment
- Demonstrated experience negotiating issues, sound judgment, and decision-making
CLEARANCE:
- Full Scope Polygraph minimum
Job tags
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