Location
North Reading, MA | United States
Job description
Product Support Engineer Location North Reading, MA :
We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world!
The Teradyne Product Support Engineering team is looking for an energetic, technically driven, and experienced Engineer to provide world class support to the current and future generations of Teradyne Semiconductor Test Products.
This role is enabled by an in-depth knowledge of Teradyne's product offerings coupled with a desire to provide timely solutions across an evolving customer landscape. The Product Support Engineer role is a dynamic global support opportunity that spans an array of engineering disciplines.
This individual will report directly to the Semiconductor Test Product Support Engineering Manager.
Responsibilities
- Represent PSG as a core team member on both existing and new products
- Work with the field team and engineering (SW and HW) on field issues and escalations in both the field and factory
- Assist with finding root cause to increase system up time
Work as part of the new product integration team by:
- Participating in new product team meetings
- Working with design engineering to design in serviceability (DFS)
- Lead installation and serviceability discussions as part of design reviews
- Support system install requirements and work with install coordinator on required tools, resources, etc.
- Develop a Field Replaceable Unit (FRU) strategy
- Organize, schedule and project manage field upgrades
- Manage training to Teradyne field service engineers
- Develop support documentation
- Monitor system and new product reliability
- Generate reliability reports based on field issues
- Travel expectations are less than 20% of work requirements
Basic Qualifications & Skills
- Excellent verbal and written communication skills
- Ability to work with limited supervision and with cross-functional teams
- Must be team oriented and “hands-on”
- Critical thinking and the ability to troubleshoot complex issues
- Ability to create detailed documentation
- Product Support experience desired
- Automation experience desired
- Hard Disk, System Level Test, or Semiconductor testing experience desired
- Technical Project Management experience desired
Education
- Bachelor's of Science in Engineering (MFG/ME/EE), Electromechanical preferred, with 8-15 years of experience.
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