Automotive BDC Consultant
Location
Marietta, GA | United States
Job description
The EH Automotive Group Is Seeking an EXPERIENCED BDC Consultant! MUST HAVE PRIOR AUTOMOTIVE BDC SALES OR SERVICE EXPERIENCE!
If you believe in the progression of how car buying is done today and you believe customer service is a true craft -- one built on charisma, communication and thorough product knowledge - we want to talk to you!
As a
BDC Consultant for the EH Automotive Group, you will utilize your selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door. We are looking for consultants who will put customer service above anything else!
Required Duties Include handling Heavy Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.
ESSENTIAL DUTIES: • Answer all incoming phone calls according to script and schedule a sales appointment.
• Making outbound calls
• Log all Customer comments.
• Schedule follow-up contact if no appointment is made.
• Contact Customers using scripts to schedule appointments for Sales and Service.
• Confirm scheduled appointments.
• Post scheduled appointments on appointment board in BDC.
• Reschedule no-show Customer appointments.
• Follow up with Sales or Service Department to determine if appointment was kept and the outcome.
• Schedule future contact as needed.
• Purify and update Customer changes in database.
• Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
• Contact Customers based on current marketing initiatives.
• Respond to Customer website requests.
• Contact Internet Customers via email and phone to schedule an appointment.
• Follow up on Internet Customer emails according to a pre-determined timeline.
• Notify necessary departments when an appointment is scheduled.
• Assist with other duties, as assigned.
• Ability to meet or exceed monthly goals.
Job tags
Salary
$25 per hour
