TEKsystems
Location
Columbia, MD | United States
Job description
Description:
Our customer is in need of a Helpdesk Technician to join the IT Operations team which consists of the Supervisor and two other technicians. On any given day the technician will take 10-30 tickets per day. The end users can call, email or put a ticket in for resolution. The support can be in person or remote. Common remote tools are LogMeIn Rescue and Microsoft Teams. Other common tools and technologies and what's required with each are. *Active Directory- Reset Passwords, Review Group Membership *Windows OS- Troubleshoot basic functions, printing, network connectivity, access to file shares, Windows and application updates, scanning for malware, imaging of hardware. *O365- Troubleshooting access issues, documenting requirements and escalating where appropriate. The technician will also be required to document properly and update knowledge articles in Track-IT the ticketing system our customer uses.
Skills:
help desk support, troubleshooting hardware, troubleshooting software, troubleshooting, remote support, o365, active directory
Top Skills Details:
help desk support,troubleshooting hardware,troubleshooting software
Additional Skills & Qualifications:
Hours -8:30 am to 5 pm Monday through Friday, with a 1-hour lunch. So we work a total of 37.5 hours per week.
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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