Director of Technology

Location

Boston, MA | United States

Job description

ABOUT BRIDGE OVER TROUBLED WATERS, INC.

For over 50 years, Bridge Over Troubled Waters has provided a comprehensive continuum of care for runaway, homeless, and high risk youth in Boston, and has been a national model in providing innovative youth services. 

Job Description: Director of Technology

Job Hours: Full-time, M-F, 9-5 

Job location: Multi - site

THE OPPORTUNITY:

The Director of Information Technology will manage and direct the company’s information technology (IT) operations, ensuring the department provides an efficient and effective technical support service.

KEY RESPONSIBILITIES:

Leads development and implementation processes for the organization’s IT systems and department.

Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.

Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.

Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.

Oversees security of systems, networks, and enterprise information.

Facilitates IT security audits or investigations.

Develops and maintains relationships with external IT vendors and service providers.

Coordinates multisite IT systems via enterprise resource planning (ERP).

Performs other related duties as assigned.

Supervisory Responsibilities:

Hires and trains IT Team members.

Schedules, organizes, and assigns projects to members of the IT team.

Conducts performance evaluations that are timely and constructive.

Handles discipline and termination of employees as needed and in accordance with company policy.

Required Skills/Abilities:

Excellent verbal and written communication skills.

Proficient in the latest technology for IT systems and management.

Proficient in Microsoft Office Suite or related software.

Excellent organizational skills and attention to detail.

Excellent analytical and management skills.

Excellent people skills.

Through understanding of IT and practical applications to support the Bridge’s goals.

QUALIFICATIONS:

Bachelor’s degree in Computer Science required; master’s degree or MBA preferred.

At least 7 years of experience managing an IT department. No more than 10. 

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

COMPENSATION & BENEFITS:

Pay is competitive and is based on the candidate’s experience and qualifications.

Bridge Over Troubled Waters is an Equal Opportunity Employer and offers a competitive benefits package that includes paid time off, medical and pharmacy, medical deductible covered by the organization at 50% a year, 401K and matching, dental, vision, flexible spending accounts, life insurance, commuter pre-tax benefit, and a birthday benefit.

Bridge Over Troubled Waters, Inc.  is an equal opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability or veteran status.

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