Experienced Claim Authorizers

Location

Henderson, NV | United States

Job description

Fidelity National Home Warranty (FNHW) is looking to expand our authorizations team with Experienced Claim Authorizers.

Experienced Authorizers will h andle advanced inbound customer inquiries, intake vendor diagnosis reports, resolve complex home warranty claims in a courteous, professional, timely and appropriate manner

• Answer routine questions regarding contract coverage following standard scripts and procedures.  
• Assists in resolving transactional requests from customers such as payment, refunds, etc., helping to trouble shoot failures and providing ‘quick fix’ recommendations for any ongoing covered issues.  
• input repair issues, appliance information and other relevant details regarding service work orders into the CRM.  
• Receive and process vendor reports to review and authorize claims for contract holders.  
• Maintain communication with contract holders via inbound/outbound calling and email to ensure progress or delay of claim. Manage the claim process from receipt of vendor report through claim resolution.  
• Communicate with contract holders and vendors according to company and department policies , procedures and processes in a professional and courteous manner according to department call handling and quality standards.  
• Maintain up-to-date knowledge of home warranty contract terms and conditions and advanced knowledge of applying coverage to resolve claims.  
• Achieve and maintain call handling, productivity, attendance and schedule adherence standards.  
• Perform other duties as assigned.   

• High school diploma or GED 

• One or more years of experience in a Home Warranty customer facing role.
• Ability to communicate in a courteous and professional manner.
• Ability to maintain professionalism and composure under pressure.
• Proficiency with MS Office (Word, Excel, Outlook). 
• Advanced knowledge of the following trades and mechanical syst ems: Plumbing – Electrical – HVAC – Pool & Spa – Water Heaters – Kitchen Appliances.

Fidelity National Home Warranty (FNHW) offers a competitive benefits package, which includes :

• Competitive salary
• Group Medical/Dental/Vision benefits
• 401k with company match
• Stock Purchase Plan with company match
• Sick, vacation, and holiday pay
• Service recognition program
• Performance Based Pay

To Qualifiy for remote work, candidates must be 30 miles or more away from FNHW corporate address offices listed below:

2300 Corporate Circle

Henderson, NV

890074

1200 Concord Ave

Concord , CA

94520

Job tags

Salary