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Location

Anaheim, CA | United States

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Job description

Job Summary:

The Disney Vacation Club (DVC) Coordinator will be responsible for providing exceptional service to all members and guests while extending operational support to site Sales Leaders and onsite Teams.  You will collaborate with and support the Operations Leadership, Sales, and Advanced Sales Team in supporting the Cast. Responsibilities will include but not be limited to, reporting, collateral and inventory management, managing of sales rotation line-ups, and coordinating Sales Guides in all in-market locations.  As front-line cast members, they are expected to demonstrate the Disney difference when greeting and assisting all guest. Furthermore, this role also delivers superior Guest service, answering inbound phone calls, addressing questions and concerns, and directing Guests appropriately.  You will also assign tasks, issue and audit daily sales incentives, and work within other areas of the Operation.

Responsibilities

• Complete opening and closing checklists

• Maintain the model tour log and notify security partners

• Implement operational adjustments based on demand

• Monitor equipment and systems and notify appropriate departments or partners with any concerns

• Help with Guest situations and Guest service recovery

• Communicate operational concerns and suggest process improvements to Leadership

• Transporting Guides and Materials to different Disney Vacation Club locations throughout the Resort.

Basic Qualifications

• Have a valid California State driver's license

• Manage conflict and resolution within the area

• Be comfortable lifting 10lbs.

• Experience handling confidential information

• Former experience as a Manager, Coordinator, Lead or Trainer

• Familiarity with the Disney Vacation Club product

• Comfortability driving an extended passenger van to pick up Guests scheduled to visit the preview center

• Proficiency in basic computer functions necessary to operate in a Windows environment and other technologies

• Schedule availability to include weekends, variable shifts and holidays

Required Education

• High school degree or equivalent

Preferred Education

• Bachelors Degree

Preferred Qualifications

• Disney experience a plus

The pay rate for this role in Anaheim, CA is $21.25 to $25.36 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit:

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Salary