Customer service / order specialist
Location
Brookfield, WI | United States
Job description
- Join a FAST -paced, high- ENERGY team
- ANSWER customer questions and resolve issues
- Provide EXCELLENT customer service to existing and potential customers
- TROUBLESHOOT customer account setup and issues
- PROCESS customer orders and QUALITY check outgoing items
Job Details:
We are hiring a customer service representative to manage customer queries and issues. This is NOT A REMOTE OR HYBRID POSITION. If you are unable to work at our BROOKFIELD LOCATION, please do not apply.
Daily Duties Include:
- Ensure customer satisfaction and provide professional customer support.
- Learn the software systems used by Stefans Soccer to be able to communicate effectively with customer inquiries.
- Respond to customer inquiries and issues by answering phone calls and emails. Walk customers through basic troubleshooting or setup processes in MyUniform — Stefans Soccer’s uniform ordering platform.
- Work with fellow employees to answer customer questions and follow up with customer in a timely manner. Acknowledge and resolve customer complaints.
- Process customer orders when volume is high. This includes providing quality control on finished product and packaging product for shipment.
Skills & Qualifications
- Ability to stay calm when customers are stressed or upset. Ability to work under high pressure/in high-stress situations.
- Have experience working with computers. Stefans Soccer uses Gmail, Microsoft Excel & Word, Google spreadsheets. We will train successful applicant on the MyUniform platform.
- High school diploma, or equivalent, required.
- Positive attitude and willingness to provide quality service.
- Ability to multi-task
- Strong organizational skills
Hours / Benefits / Compensation:
This is a full time position. Hours are mostly weekdays, Mon – Fri 8:30am-5:00pm. Some evening and weekend hours may be required during busy season.
Benefits include: PTO, paid holidays, company-contributed health insurance, vision insurance, dental insurance, 401K with company match, and store discount.
Compensation: Based on experience, Range $15.00/hour - $20.00/hour.
Disclaimer:
This document represents what is known today and should serve as a starting point for this position. As the team business continues to evolve, additional tasks and responsibilities will be discussed and added to this job description.
Please Contact:
Anne Nowakowski
[email protected] (262) 879-8550
To start the application process
Part-time or Seasonal: Please tell us about yourself with our short-form application.
If you are interested in a full-time
Completed applications can be submitted by email to [email protected] . You can also take it to any retail location or mail it to:
Stefans Soccer
Attn: Hiring
620 Elizabeth Ct
Brookfield, WI 53045
Stefans Soccer is an equal opportunity employer.
Job tags
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