State of Vermont
Location
Montpelier, VT | United States
Job description
The Department of Public Service (PSD) is seeking a Consumer Affairs & Public Information Specialist III. The Specialist will respond to inquiries and research or investigate complaints about utility matters from Vermont consumers.
Accurate recordkeeping skills are essential for tracking emerging trends and systemic problems. The incumbent will monitor utility service quality. They may draft testimony, produce affidavits of facts, and appear at Public Utility Commission hearings as an expert witness. This position requires excellent writing skills including the ability to research, draft and edit press releases, pamphlets, website and other written or printed materials. Website skills and experience desired. The Specialist may provide training about utility rules and regulations for utility staff, human service providers and consumer advocates. Remote work is possible.
This position, Consumer Affairs & Information Specialist III (Job Requisition #49492) , is open to all State employees and external applicants.
If you would like more information about this position, please contact Carol Flint at [email protected].
Resumes will not be accepted via e-mail. You must apply online to be considered.
Duties are performed in both office and field settings. Considerable amounts of telephone work and writing are required. Work often involves interaction with people who are angry or in crisis. Some attendance at public meetings is required, for which evening and overtime work may be necessary. Private means of transportation may be required for necessary travel.
Bachelor’s degree or higher in social work, consumer affairs, public administration or related field.
OR
Three (3) or more years of experience in advocacy, mediation, negotiation, or conflict resolution INCLUDING experience with Excel and/or other computer software to manage information.
Master’s degree or higher in social work or related field.
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
Want the specifics? Explore the Benefits of State Employment on our website.
The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.
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