Kelly Services
Location
Florence, SC | United States
Job description
At Kelly® Professional & Industrial, we’re passionate about helping you find a job that works for you. How about this one?
We’re seeking a Phone Service Advocate-Customer Service to work with one of our clients in Florence, SC. With us, it’s all about finding the job that’s just right.
Pay Rate: $12-$13/hr.
Hours: - Monday-Friday 8:00am-6:00pm
Onsite Position
Temp to Hire
What’s a typical day as a Phone Service Advocate-Customer Service?
Duties:
Provides prompt, accurate, thorough, and courteous responses to all telephone inquiries. Performs research as needed to resolve inquiries.
Ensures effective customer relations by responding accurately, timely and courteously to telephone inquiries.
Initiates minor /clerical adjustments based on provider request or processes adjustments or performs other research as needed to resolve inquiries.
Coordinates with other departments to resolve problems.
Responds to, research and/or assists with priority inquiries and special projects as required by management.
Provides feedback to management regarding customer problems, questions and needs.
Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.
Follows through on complaints until resolved or reports to management as needed.
Maintains basic knowledge of quality work instructions and company policies.
Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
Maintains all departmental productivity, quality, and timeliness standards.
Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.
Required Skills and Abilities:
Excellent verbal communication skills.
Strong human relations and organizational skills.
Ability to handle high stress situations.
Good judgment skills. Strong customer service skills.
Ability to learn and operate multiple computer systems effectively and efficiently.
Preferred Skills and Abilities:
Required Software and Other Tools: Basic computer operating skills. Standard Office Equipment.
Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software.
Work Environment: Typical Office Setting
Education:
Required Work Experience:
#CB
#P1
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Trust the office staffing pioneer.
Finding the right job isn’t always easy. Kelly ® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we’re pretty good at it!
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
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