Location
San Francisco, CA | United States
Job description
Summary
Job Summary
Hyatt Centric Fisherman’s Wharf is looking for a hardworking Housekeeping Manager to run the heart of the hotel -- Housekeeping Department. If you are into organizing & cleaning, have good taste in design & decorating, this is the perfect job for you! You will be responsible for leading the team to achieve the absolute cleanness of each guest room and the public area of the hotel. You are in charge of the look and the ambiance of the hotel, to make sure every guest feels comfortable and welcome in this beautiful setting. Come join us to create this elegant environment to make it part of our guests’ unforgettable memories.
Responsibilities
Qualifications
- At least 5 years of progressive experience in full-service hotel;
- Must be proficient in Windows operating systems, spreadsheets and word processing.
- Familiar with scheduling and payroll.
- Familiar with cleaning chemicals, procedures and standards.
- Must work well in stressful high-pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
Responsibilities
- Approach all encounters with guests and employees in an attentive, friendly and service-oriented manner.
- Be punctual & report to work according to schedule.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform.
- Comply at all times with Aimbridge Hospitality’s standards and regulations to encourage safe and efficient hotel operations.
- Comply with certification requirements as applicable for position such as CPR and First Aid.
- Ensure training of all Housekeeping team members.
- Maintain follow-through of all guest requests, complaints and/or accidents regarding guest rooms and hotel public area.
- Motivate, coach and discipline all Housekeeping team members according to company policies.
- Review Housekeeping staff worked hours for payroll compilation and submit to Accounting on a timely basis.
- Conduct pre-shift meeting daily.
- Achieve high cleanness scores per brand standards.
- Prepare employee shift schedule according to the business forecast & payroll budget guidelines on a timely basis.
- Maintain a professional working relationship and promote open lines of communication with managers, team members and other departments.
- Establish and maintain key control system.
- Inspect rooms daily.
- Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
- Conduct monthly and quarterly Housekeeping inventories on a timely basis.
- Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion.
- Conduct weekly walk through with General Manager and Property Engineer.
- Ensure laundry is recorded for cleaners. Check and review incoming laundry at end of day to ensure all items have been returned.
- Properly store secure and issue supplies as needed to meet business demands.
- Complete all reports in a timely and efficient manner as required by management.
- Ensure completion of regular maintenance and cleaning projects on a biannual basis.
- Monitor all V.I.P.'s requests.
- Perform any other duties as requested by the Director of Operations.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
Job tags
Salary
