Salesforce
Location
Dallas, TX | United States
Job description
Our Incident and Vulnerability Managers are a critical part of Salesforce’s Security Response Center. As commanders on the most impactful cyber security incidents and vulnerabilities, we lead Salesforce’s response while acting as the security executive liaison with Security and Business Leadership across the lifecycle of events. Responsible for the response strategy and its timely execution, we leverage on our unique perspective to partner with the wider Security organization to identify, prioritize and remediate critical risks across Salesforce.
We are constantly looking at ways to reduce the toil and we drive continuous improvement initiatives across our tooling, playbooks and automated workflows. The scale of our environment and the variety of problems to solve provides unique opportunities to learn and to grow surrounded by a diverse and supportive team and incredibly helpful partners.
Responsibilities:
Act as Incident or Vulnerability Commander for Salesforce’s high risk cyber security events.
Establish Salesforce’s response strategy and coordinate its delivery until remediation of threats.
Ensure the highest standards of the execution and documentation of the NIST incident response lifecycle to timely scope, contain and remediate critical security threats.
Command Executive Briefings and response calls, act as security executive liaison.
Maintain timely communications on progress and findings to Leadership and address incoming critical issues from executives.
Partner closely with Legal, Software Engineering, Operations, Technical Support, Customer Success and Sales Leadership to ensure the best outcomes for customers and partners.
Lead cross-functional post-incident process reviews to identify and implement continuous improvement initiatives.
Contribute to the team sprint and/or lead critical uplift projects.
Educate, train and mentor staff on the incident response lifecycle.
Required Qualifications:
Successful Incident and Vulnerability Managers thrive on challenge, are calm under pressure, and leverage on their business acumen and technical expertise to drive outcomes. Integrity, flexibility and creative problem-solving skills are prerequisites for this role. Additional qualifiecations are:
5+ years of relevant experience in security operations, incident management and/or risk management within an enterprise environment
A related technical degree required
Experience responding to and leading complex critical cyber security incidents in a large-scale environment.
Broad knowledge of security best practices, the current threat landscape and the incident response lifecycle.
Strong teamwork skills with the ability to build and grow relationships.
Ability to stay composed under pressure and to think critically on the spot.
Excellent verbal and written communication skills; ability to communicate effectively and clearly to both technical and non-technical audiences.
Project management skills with demonstrated ability to drive, influence and coordinate cross-teams and cross-region projects.
American citizen eligible for security clearance
Preferred Qualifications:
Technical knowledge of complex systems and Cloud environments (AWS, GCP, Azure).
Technical knowledge of network fundamentals and common Internet protocols.
Technical knowledge of incident response frameworks with operational experience across Windows, Mac and Linux forensics
Operational and services experience in a cloud services delivery environment
Experience in conducting root cause analysis
Familiarity with cyber key security regulations and standards (e.g.,NIST, PCI-DSS, GDPR, ISO 27001)
Relevant information security certifications
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