Customer Service Representative
Location
Bismarck, ND | United States
Job description
Midwest Deck Company is a leading provider of professional deck installation and outdoor living solutions in the Midwest region. We are currently seeking a friendly and customer-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers and play a crucial role in maintaining customer satisfaction and loyalty. This is an excellent opportunity to join a growing company and contribute to our success in delivering top-notch customer service.
Responsibilities
- Provide exceptional customer service and support, responding to customer inquiries and resolving issues
- Manage incoming calls and emails, ensuring prompt and accurate responses
- Identify and assess customers' needs, offering appropriate products and services
- Process customer orders and coordinate with different departments to ensure timely delivery
- Maintain accurate customer records and update information as needed
- Handle customer complaints and ensure timely resolution
- Collaborate with internal teams to improve overall customer experience
Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Proficient in using customer service software and Microsoft Office Suite
- Ability to multitask and work well under pressure
- Ability to maintain a positive and customer-focused attitude
- Attention to detail and strong organizational skills
Job tags
Salary