---

---

Location

Woonsocket, RI | United States

---

Job description

has 2 Release Operations Engineer roles Really Strong Java and Pl/SQL

Must be onsite 3 days a week in Woonsocket, RI from week 1

Important I need 1 Perm manager reference from their most recent project Must be a perm manager who is still working there Need Name, Title, and contact details.

Prefer LinkedIn profile of candidate if they have one.

Must Haves:

• Strong Java/J2EE
• Strong PL/SQL
• Looking for candidate from an infrastructure/DevOps environment.
• Manager wants candidates that understand ITIL/ITSM
• Past Production Support experience

Title: Release Operations Engineer (2 openings!)

Location: Hybrid Schedule 3 days a week onsite in Woonsocket, RI (every Tues, Wed, Thur the team is onsite together).

Background Check:

• 7-year criminal (federal, county, state)
• Employment verification 7 years
• Education verification
• Drug test - 10 panel

Hours / Shift: First 40 hours / week

Notes: It can be as quickly as take a few days and up to 2 weeks to confirm a start date for candidates after they accept the verbal as the ITERR form approval process moves through the internal course

Dress code: Business casual

Logos on Resume: Yes BH Technologies

Must Haves:

• 5+ years Java J2EE Development
• 4+ years of Production technical support
• PL/SQL
• Knowledge about transactional systems is mandatory
• Adept in the development of automated tools, systems, and services in multiple technology domains with excellent debugging and trouble shooting skills
• Exposure to monitoring tool such as Splunk , ELK and AppD.
• Strong business acumen, communication, and presentation skills.
• Previous experience on an IT Application support team that provided front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues.
• Understanding of ITIL and ITSM frameworks.
• Understanding of the software delivery lifecycle- Agile

Day to day:

• Formal scope of role is a Release Operation Engineer, and at a high level they will troubleshoot issues in production environments
• Implement ITIL best practices, resulting in quicker more accurate service to the customers.
• Ensure Client SLAs are met - Manage deliverables for critical applications by working with Business users and understand the IT/business SLA's
• Troubleshoot Major Incidents, involving and engaging all necessary teams, create post mortems, and ensure closure of incident
• Respond to user issues, working with the Development team or external support teams for the resolution.
• Defect management fixes and finding the root cause post new software deployment.
• Contribute to and maintain support knowledge base.
• Monitor system for possible issues, performing system health checks as required
• Work closely with development & IT infrastructure teams to incorporate checklist and validate the steps as part of maintenance activity
• Monitor and support production applications and environments
• Document and maintain installation and operations procedures.
• Participate in deployment and configuration management activities.
• Research issues to ensure service level agreements are met, and research application, data, and database related issues
• Collaborate with Dev/L3s on incidents/issue triages and release/change review meetings as well as identify enhancements for application platform stabilization.
• Participate in the 24x7 support coverage as on when required Manager is putting together details for me of how exactly this works and what to expect. I will share once I have it!

Full Tech Stack/Environment:

• Service Now Incident Management, Problem Management, Change Management and Knowledge Management.
• JAVA-J2EE
• Unix/Linux
• PL/SQL
• Golden gate
• Maria DB
• Datapower
• Splunk
• AppDyanmics
• Grafana
• Putty
• Rally
• ELK

Preferred Education

• B.S. degree in Computer Engineering or related degree preferred

---

Job tags

---

---

Salary