Location
Wyoming, MI | United States
Job description
The Deskside Technician plays a crucial role in providing technical support and assistance to employees at ABC. This position involves supporting end-users' IT needs, maintaining hardware and software, and ensuring seamless operations across two facilities. The role requires regular travel and interaction with users to troubleshoot issues and implement solutions efficiently.
- Technical Support:
- Provide hands-on technical support to employees within both facilities, resolving hardware, software, and network issues promptly.
- Assist users with software installations, updates, and configurations.
- Troubleshoot and resolve hardware problems, coordinating repairs or replacements when necessary.
- User Assistance:
- Offer on-site guidance and training to employees on using various software applications and technological tools.
- Address user inquiries related to IT systems and applications, offering clear and concise instructions to resolve issues.
- Systems Maintenance:
- Conduct routine maintenance and updates on computers, printers, peripherals, and other IT equipment.
- Documentation and Reporting:
- Maintain accurate records of technical issues, resolutions, and equipment inventory for both facilities.
- Generate reports on recurring issues, system performance, and equipment status for review by the IT Supervisor.
- Security and Compliance:
- Adhere to company policies and security protocols, ensuring compliance with data protection regulations.
- Assist in implementing and maintaining cybersecurity measures to safeguard company data and systems.
- Collaboration and Communication:
- Collaborate with the IT team to execute IT projects, upgrades, and deployments.
- Communicate effectively with users, understanding their needs and providing timely updates on issue resolution or system changes.
- Proven experience as a Deskside Technician or similar role, preferably in an automotive or manufacturing environment.
- Proficiency in troubleshooting hardware, software, and network issues.
- Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications.
- Excellent communication and interpersonal skills with the ability to convey technical information clearly.
- A valid driver's license and willingness to travel between facilities regularly.
Job tags
Salary
