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Location

Reno, NV | United States

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Job description

Director of Hotel Operations

$100,000- $120,000 DOE

PTO

Holiday Pay

Medical, Dental, Vision, 401K with company match

Relocation Assistance

Bonus and much more

The Director of Hotel Operations is responsible for various departments within Hotel Operations, including but not limited to the Front Desk, Bell Desk, Valet, Concierge, Call Center/PBX, Wardrobe, Retail, Housekeeping, and more. Guest service and satisfaction are the highest priority for this role, ensuring our guests are eager to return. This role must maintain Forbes recommended and AAA 4-Diamond status for the resort.

Director of Hotel Operations Responsibilities include:

• Work closely with the Director of Hotel Revenue to optimize hotel occupancy and revenue.
• Involvement with selling strategies, overselling, inventory, rates, upsells, and overall hotel performance.
• Responsible for maintaining the Forbes Recommended and AAA 4-Diamond statuses for the resort.
• Responsible for varying hotel operational departments, including Front Desk, Bell Desk, Valet, Concierge, Call Center/PBX, Wardrobe, Housekeeping, and Retail operations.
• Reviews market trends and proposes necessary changes.
• Oversees the hiring, training, development, and morale of Team Members.

Director of Hotel Operations Candidates must possess:

• A bachelor's Degree or higher
• A minimum of 8 years of experience in progressive hospitality roles.
• Must have Casino experience.
• Excellent written and communication skills.
• Forbes experience is preferred.
• A gaming license and alcohol awareness card are required upon hire
• Additional knowledge in hospitality programs preferred (HMS, HotSOS, etc.)

EOE- Equal Opportunity Employer

We MATCH Our Candidates with the BEST Companies and Career Opportunities in the Industry...

With almost 30 years' of experience, Patrice & Associates Hospitality Recruiting is not only the LARGEST Hospitality Recruiting firm in North America, but the BEST. We say we're the best because our clients are some of the top name brands in the industry and they rely on us to MATCH talented managers and culinary professionals with opportunities in their organizations.

TOP 5 Advantages YOU get with Patrice & Associates Hospitality Recruiting

1. We know openings that are not on job boards (the best usually aren't)
2. We get qualified candidates directly to the decision makers (jump the line)
3. We work for YOU for FREE as a Career Coach to find YOU the perfect career!
4. We work confidentially, protecting your job while we look for new opportunities
5. You get to be part of our secure database for future exclusive opportunities

EOE - Equal Opportunity Employer

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