Hemmersbach
Location
Laurel, MD | United States
Job description
Job-ID: 15166
Enthuse customers and provide best experience through best in class hardware, software and technical support services
USA - Laurel, MD
Professionals
Full-time
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Buddy program
Dental insurance
Flat hierarchies
Health insurance
Internal career development
International environment
Job with purpose
Unlimited employment contract
Problem solving
Willingness to drive 50-200 miles per day and Valid Driver's License
2-3 years of experience replacing hardware components. (Motherboards, Hard drives, etc...)
Customer focus
Excellent time management skill
Hemmersbach is seeking a highly motivated and customer-oriented Field Technician to join our team. As a Field Technician, you will be responsible for providing exceptional technical support to our clients, both consumers, and enterprises, in a timely and efficient manner. The ideal candidate will have experience working with HP servers, data centers, printers, and PCs. This role requires a high level of customer service skills, as you will be the face of Hemmersbach in our clients' locations. You must be comfortable with long-distance driving, as this is a high-demand role that may vary depending on location.
Responsibilities:
Providing excellent customer service by communicating clearly and professionally with clients, ensuring they are satisfied with the support provided. This includes responding promptly to client requests for technical support, either on-site or remotely, depending on the client’s needs and the project’s scope.
Performing equipment installations, upgrades, and repairs for clients' printers, PCs/Data Centers, servers, and other IT equipment.
Providing technical support for HP servers and data center equipment, including installation, configuration, and troubleshooting of hardware, software, and network issues. This includes diagnosing and resolving server and data center-related issues, ensuring client satisfaction by delivering exceptional customer service.
Provide day to day support at the customer locations within a geographical region(s)
Support customers in technical problems they have with their technical equipment
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
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