ePace Technologies Inc
Location
Foster, CA | United States
Job description
RESPONSIBILITIES
Work closely with the vendor in management of the Visa Merchant Audit Program to improve the reporting process and identify opportunities of putting the data into new use that could make impact on business, particularly the card acceptance at small business. More specifically,
Reporting and analytics
o Quarterly executive summary of key insights for management distribution
o Quarterly deep dive report on trends and insights of audit results
o Ad hoc report for client engagement, executive meetings, public presentations, etc.
o Behavioral impact analysis via VisaNET on matched merchants
Primary research
o Lead primary research to supplement the audit program with a broader view of the ecosystem to assess surcharge impact on merchants, surcharge impact on consumers behaviors and brand perceptions, etc.
Project Management
o Manage the project end-to-end to ensure quality deliverables on time
o Vendor management, including weekly check-ins
o Stakeholder management - Collect feedbacks from all stakeholders and suggest solutions to improve the project
QUALIFICATIONS:
7+ years experience in business analytics, consulting, market research, consumer insights, data science, corporate or agency with experience conducting analysis of primary quantitative and qualitative market research data
o Experience in leading and managing large market research programs is a plus
o Prefer a mix of client and vendor side experience
Has advanced experience with Microsoft Excel and PowerPoint
o Practical knowledge of SPSS, SQL, Tableau or R is a plus
Background in payments or a financial institutions a plus
Expertly capable of analyzing and synthesizing qualitative and quantitative information, with a demonstrated success in using research to drive insights and strategic implications that lead to business decisions
Ability to transition easily from a technical research perspective to practical business considerations
Strong business acumen; Strong interpersonal and collaboration skills.
Must be organized, proactive, curious, as well as detailed, service, and solutions oriented
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