Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Location
Hilo, HI | United States
Job description
The PBX Operator shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Resort's Culture. Primarily responsible for responding to incoming calls in a timely and friendly manner and directing caller to appropriate destination. S/he often provides the first point of contact for guests and is responsible for creating an excellent first impression. Expedite all guest requests to pertaining departments in a timely and professional manner. Obtain necessary information and transfer call to the correct extension.
Shifts open
3pm to 11pm
11pm to 7am
Responsibilities:
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment.
- Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
- Maintain positive guest relations at all times.
- Answer incoming telephone calls.
- Obtain the necessary information and transfer the call to the correct extension.
- Respond to guest inquiries and requests to resolve issues via telephone in a timely, friendly, and efficient manner.
- Monitors all alarms located in PBX and notifies appropriate personnel as required.
- Assists with the maintenance of directories.
- Retrieve messages and communicate the content to guests and departments.
Qualifications:
- High school diploma or equivalent required, and college degree preferred.
- Hotel Hilton-PBX, Front Desk, or Reservations experience preferred.
- Ability to effectively deal with internal and external customers.
About Company:
Located on the coastline of Hilo Bay, the Grand Naniloa Hilo, a DoubleTree by Hilton is 30 mi from Hawaii Volcanoes National Park. All rooms have free WiFi.
Guest rooms offer garden, ocean, or harbor views of Hilo Bay, Hamakua Coast, or Hilo Harbor. Each room is equipped with a flat-screen TV and a refrigerator, and bathrooms are finished with German limestone. Suites boast a kitchenette.
The Grand Naniloa Hilo, a DoubleTree by Hilton features an outdoor swimming pool and sundeck. The Naniloa Golf Course, located within the hotel grounds and adjacent to the Grand Naniloa Hotel, offers a free round of golf daily to guests.
Job tags
Salary
