Assistant Branch Manager / Member Service Manager

Location

Bountiful, UT | United States

Job description

Hours: 9:00 am – 6:00 pm, Monday – Friday

Pay: $21.00/hr. Depending on experience

Your Purpose will be:

The person in this position will manage the operations of the branch and have the responsibility to support the overall branch performance. Their daily duties include transactional coaching while overseeing progress of individual team members and performance-based incentives. They will evaluate, train, develop, and coach team members and report directly to the branch manager. Also, all Credit Union employees are responsible for fulfilling our Mission Statement: To improve the financial well-being of our members, while providing world-class service.

The experience you need to succeed:

• One year to three years of similar or related experience.
• Must have High School diploma, GED, or other equivalent.
• Prior experience in a financial banking institution strongly preferred.
• Experienced in employee management, training, and mentorship is a plus.
• Good working knowledge of accounting practices and principles.
• Competency in the operation of business machinery, computers, Microsoft Word/Excel/Outlook, and financial accounting software.

What you’ll do:

• Meet performance standards and goals as set by the branch manager.
• Support overall branch performance goals.
• Develop and maintain new and existing member relationships.
• Train, develop, motivate, coach and discipline team members; administer performance evaluations and recommend appropriate actions as assigned by the branch manager.
• Responsible to ensure a high level of member service is achieved and maintained.
• Ensure employees are knowledgeable in their job, positively engaged with members and help their members feel valued.
• Engage in daily mission based transactional coaching of each team member.
• Coach and model behaviors to build rapport, identify needs, recommend products, secure relationships, and build total commitment with members.
• Conduct consistent sales and team meetings.
• Build a strong and effective team.
• Manage and maintain security of the branch.
• Responsible for branch scheduling and platform rotation.
• Monitor all branch activities to ensure compliance with established Credit Union policies and procedures.
• Responsible for risk management within the branch.
• Ensure all daily tasks are completed.
• Other duties as assigned.

Perks for you:

• Opportunity for advancement and career growth.
• Ongoing paid training opportunities.
• 12 paid holidays.
• Paid vacation, personal, and sick time off.
• Affordable health insurance options for all employees.
• 14.47% 401(k) contribution (no matching necessary).
• Discounts on Credit Card and Recreational Loan interest rates.
• Discounts on Mortgage Loan fees.

Get to know University Credit Union:

The UFirst Credit Union, also known as University First Federal Credit Union, is a full-service financial co-operative, serving the needs of over 110,000 member-owners and their communities. UFirst Credit Union provides the best rates and service on whatever products its members need whether it's a mortgage, auto, or commercial loan.

Our vision is, “Making the difference to every member, every day!” This is not only accomplished through the world-class service we strive to provide to each member, but also through our ongoing community outreach projects. We are excited to expand within the communities in Utah to further let people know why it’s better here.

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