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Location

Greenville, SC | United States

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Job description

Full job description

Customer Logistics Director

Michelin is hiring!

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The Opportunity

We are looking for a Customer Logistics Director. The position reports to VP of Supply Chain and is a part of the Supply Chain Leadership Team in North America. This is an exciting position that offers you the outstanding opportunity to shape the role and its future evolution.

What you’ll do

The Customer Logistics Director will identify and implement initiatives that improve logistics efficiency & reduce logistics cost, particularly with the alignment of strategic customers. This role ensures that the business value with customers is collected and considered as part of commercial joint business plans. The Customer Logistics Manager will help us drive customer loyalty and achievement of the company’s cost objectives while delivering value, with both B2B & B2C customers.

Establish a strong foundation for collaborative joint value creation in logistics, specifically:

• Ensure that commercial and logistics strategies are aligned for key strategic customers.
• Gain top management sponsorship for customer collaboration initiatives.
• Identify successful collaboration initiatives that can be quickly reapplied to additional customers.
• Identify and facilitate collaborative links between the right people in both companies.

Ensure clarity and alignment on the objectives and governance of collaborative initiatives, specifically:

• Define the objectives expected from joint value creation initiatives upfront, and how they will be captured and reported.
• Monitor the progress vs. expected execution breakthroughs and make the necessary course corrections to ensure initiatives are delivered on time.
• Highlight cost and other benefits for both companies — ensure that wins are known, and challenges communicated positively to team members in both organizations.
• Be the advocate of customer logistics needs while understanding limitations within Michelin and vice versa. Consider these within the context of the shared supply chain so that initiatives benefit both companies.
• Agree on the right "route to market" for multiple products by considering its flow from factory to customer; end to end.

What you’ll bring

The ideal candidate has the following competencies and skills:

• Focuses ceaselessly on customers
• Commits to results
• Works well cross functionally
• Excellent communication skills, including verbal, written, and presentation
• Analytical and problem-solving skills
• Process and project management skills
• Strong Business & Financial background
• High entrepreneurial drive and spirit
• Influence leadership throughout various levels of the organization
• Strong Insightfulness: Forward-thinking individual, with ability to judge and handle complex matters. Ability to navigate in a Global environment and to provide guidance and inputs for the strategic horizon
• Networker: Positive, Transparent, and ability to developing strong relationships

Experience:

• Bachelor's degree required; preferably in Logistics, Engineering, ; MBA/MS in Supply Chain & Logistics strongly preferred
• At least 10 years of experience in Logistics (warehousing & transportation), in the North American Market context
• At least 5 years of experience in a Customer Logistics Manager role, in a large organization (Logistics Budget > 750 M$) with demonstrated ability to drive Customer collaboration & deliver results

Travel : Minimum travel, up to 25%.

Location: Job will be based at Michelin North America HQ, in Greenville, SC. Relocation assistance provided.

Inspire Motion for Life: Apply Today!

As the leading mobility company, we work with tires, around tires and beyond tires to enable Motion for Life. Dedicated to enhancing our clients’ mobility and sustainability, Michelin designs and distributes the most suitable tires, services and solutions for our customers’ needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide a variety of industries—from aerospace to biotech. Headquartered in Greenville, South Carolina, Michelin North America has approximately 23,000 employees and operates 34 production facilities in the United States and Canada.

MICHELIN® tires have been ranked the #1 Tire Brand across major categories and segments by industry experts and consumers alike. For nearly three decades we’ve been recognized for our achievements in Customer Satisfaction, Performance, Durability, Technology and Innovation.

Michelin cares for the personal and professional development of its employees. We support career advancement through various options, which include: skill and career development, training, career exploration and work with cross-functional teams. We offer the possibility of a varied and fulfilling career path in an environment where unique contributions are valued.

Michelin offers 10 Business Resource Groups (BRGs) which are all-inclusive groups created and led by employees who have shared life experiences across various diversity dimensions. Each group supports business strategies and initiatives along with meeting the needs of members. The goal of each group is to help employees feel welcome and included, support employee engagement and encourage professional development. BRGs also provide cross-cultural support, career management resources and opportunities for community involvement.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at

[email protected]

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This position is not available for immigration sponsorship.

Get in the driver’s seat and be on your way to a meaningful professional journey!

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