Part-Time TCC Computer Consultant
Location
Bloomington, IN | United States
Job description
Department
UITS ENTERPRISE SUPPORT SERVIC (UA-CSS-IUBLA)
Department Information As part of the UITS Support Center, Technology Center Consulting (TCC) offers employees the opportunity to gain marketable customer service and technical skills. Our operational structure requires staff who are motivated by growth and opportunity. Many former consultants have used their experience to obtain positions with reputable firms and organizations worldwide.
Job Summary - Provides on-site technical assistance in the UITS Consulting Services Mission areas with:
- Desktop and mobile computing device platforms (including Windows, macOS, iOS, Android, and others)
- Central systems (email, learning management systems, storage platforms, etc.)
- Provides direct assistance to clients of the Student Technology Centers (STCs) for technical assistance relating to software and hardware issues, printer problems, supplies, and the overall lab environment.
- Provides direct assistance to campus housing residents in acquiring and maintaining their network connection to the university network.
Qualifications EDUCATION
Required - High school diploma or equivalent (such as HSED or GED)
WORK EXPERIENCE
Required - Customer service experience
Preferred - 1 year of customer service experience
SKILLS
Required - Strong organizational and interpersonal skills
- Professional attitude and demeanor
- Good technical skills
- Excellent communication skills
- Computing skills across the Windows and Mac platforms, including operating systems and applications
Working Conditions / Demands The position involves sedentary work, as well as periods of time moving around campus. Ability to move up to 45 pounds.
Additional Information Recruiting efforts are focused on Fall 2024, earlier start dates may be possible.
Multiple positions are available, to include work-study opportunities.
Work Location IU Bloomington Campus
Work Hours $12.15 per hour.
After successful completion of a 6-week probationary period and an evaluation of training, consultants can be paid $13.00 per hour.
Work Hours Consultants are required to work a minimum of 12 hours per week. Shifts are assigned each semester based on consultant availability. For STC hours and staffing, see Staffing in the IUB and IUPUI STCs.
Benefits Overview For full-time staff employees, Indiana University offers a wide array of benefits including:
- Multiple plan options for medical insurance
- Dental insurance
- Health Savings Account with generous IU contribution
- Life insurance, LTD, and AD&D options
- Base retirement plan contribution from IU, subject to vesting
- Additional supplemental retirement plan options
- Tuition benefit for IU classes
- 10 paid holidays per year
- Generous Paid Time Off
- Paid Parental Leave
- Employee Assistance Program (EAP)
Learn more about our benefits by reviewing our online Benefits Brochure.
Job Classification Career Level: Part Time Employee
FLSA: Nonexempt
Job Function: Part Time Employee
Job Family: Part Time Employee
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at
[email protected]
or by visiting IUPD.
Contact Us Request Support
Telephone:
812-856-1234
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