Hotel Night Auditor - Guest Services
Maple Tree Inn, Hogan Hospitality
Location
Sunnyvale, CA | United States
Job description
Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today!
Responsibilities:
- Ensure all guests feel they are having an exceptional experience at the property
- Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
- Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages
- Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed
- Complete additional bookkeeping, administrative, and accounting procedures as requested
Qualifications:
- Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
- Proficiency with computers is required; experience with reservation and accounting software is desired
- Excellent customer service and communication skills are required
- Requires a flexible schedule that allows for overnight shift hours
- High school diploma or equivalent required; some college preferred
About Company:
Maple Tree Inn is a boutique hotel located in Sunnyvale CA since it opened its doors in 1985. Built by Maple Tree Investors and managed by Hogan Hospitality.
Job tags
Salary
