Location
Wilmington, MA | United States
Job description
Company overview:
TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.
Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.
Overview:
TraceLink is seeking an IT intern that will assist the IT Service Desk with day-to-day operations and special projects. This dynamic environment will provide the individual with a wide variety of technologies and solutions in a high-growth, global, cloud-first company.
Responsibilities:
Responsibilities: - Build and deploy Windows and Mac laptops for end users
- Peripheral setup for office cubicles (Monitors, Docking Stations, Keyboards, Mice)
- DoD Wipe Returned Laptops & log in asset inventory
- Interaction with end users to troubleshoot IT issues via ticket system
- Create user accounts in Active Directory & SaaS systems
- Other tasks as assigned
Qualifications:
Skills and Requirements: - Strong interpersonal skills, with a focus on rapport-building, listening and questioning skills
- Strong documentation skills
- Ability to conduct research into a wide range of computing issues as required
- Ability to absorb and retain information quickly
- Ability to present ideas in user-friendly language
- Highly self-motivated and directed
- Keen attention to detail
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a highly dynamic, fast changing, and fluid work environment
- Strong customer service orientation
- Experience working in a team-oriented, collaborative environment
- Knowledge of basic computer hardware
- Experience with Windows 10 and MacOS
- Basic knowledge of office productivity applications (MS Office/Office 365, Google G Suite, Acrobat, etc.)
- Basic knowledge of TCP/IP and general networking a plus
Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact [email protected].
Job tags
Salary
