Le Meridien Chicago - Oakbrook Center
Location
Oak Brook, IL | United States
Job description
WISCHERMANN PARTNERS CULTURE
Wischermann Partners is an award-winning international hospitality firm specializing in designing, branding and operating refined hospitality destinations. We focus on creating memorable guest experiences by pairing exceptional product design and functionality with a service culture of excellence.
Our values focus on excellence, impact, passion, and culture. These values are rooted in our day-to-day operations and guide our associates as they provide world-class service to our discerning guests.
ABOUT US
Le Méridien Chicago at Oakbrook Center is the only hotel situated within The Oakbrook Shopping Center, the premier shopping destination of Chicago’s western suburbs. The avant-garde hotel caters to the affluent Village of Oakbrook, business and leisure travels and is within walking distance of high-end retail such as Apple, Tiffany & Co. and Gucci. There are over 185 stores, dining, and entertainment options at Chicago’s most spectacular outdoor mall.
BENEFITS
- 50% discount on food and non-alcoholic beverages.
- Holiday and overtime pay.
- Marriot Explore program, which offers discounted rooms and food & beverage at all Marriott hotels for the Associate, family, and friends.
- Working Advantage access, which provides various retail, entertainment, and membership discounts.
POSITION OVERVIEW
The Bellman’s main objective is to ensure guests are well looked after from the start of their arrival experience. They are stationed at the bell stand or front drive to greet guests by name upon arrival and departure. The Bellman transports luggage to and from the guest’s room to their vehicles or into storage, if necessary. They are also responsible for orientation of the hotel and room.
DUTIES AND RESPONSIBILITIES
- Transport luggage to the guest room for arriving guests and transport luggage to the guest’s vehicle for departing guests.
- Park and retrieve any valeted vehicles in a timely and safe manner.
- Act as lobby/front drive ambassador to ensure all public areas are immaculate and coordinate deficiencies with the appropriate department.
- Perform all Front Office assigned functions to prepare and execute the ideal experience to guests.
- Anticipate guests’ needs and respond promptly and acknowledge all guests, however busy and regardless of time of day.
- Be aware of and understand guest history, preferences, and information.
- Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously.
- Ensure the safety and well-being of guests and co-workers by maintaining a knowledge of crisis and emergency procedures.
- Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction.
- Be knowledgeable of the Hotel and surrounding area.
- Stay current with hotel procedures by attending each pre-shift and departmental meeting set.
- Ensure standards are maintained at the highest level.
- Responsible to achieve and maintain a high guest retention ratio and high guest satisfaction scores.
- Maintain confidentiality of guest information and pertinent hotel data.
- Keep work area and public areas neat and tidy at all times.
- Maintain a professional and personable appearance at all times, according to hotel standards.
- Successfully achieve the hotel’s core competencies including work product, teamwork and culture, guest and customer service, work ethic, and impact-oriented problem solver.
- All other duties as requested.
QUALIFICATIONS
- Must have High School diploma or the equivalent.
- Must have valid Driver’s License in the state of the hotel.
- Must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement.
- Ability to work effectively with co-workers as part of a team and with minimal supervision.
- Strong computer skills, including Microsoft Office, Property Management Systems, and other communication platforms.
- Good reading, writing, and oral proficiency in the English language.
- Flexibility to work a varied schedule, which may include weekends and holidays.
- Ability to lift and carry up to 50 pounds on own and up to 100 pounds with assistance.
- Ability to stand and walk for entire shift.
- Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
Reasonable accommodation(s) may be made through the interactive process when necessary to allow qualified applicants and associates to perform the duties of this position.
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need.
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