Location
Paramus, NJ | United States
Job description
Network Technician
Locations: Southlake TX, Warren, NJ, Bedminster NJ, Basking Ridge, NJ
- Required to understand architecture of wireless voice/data networks
- Troubleshoot/resolve service impairments in roaming, transport services, network hardware & software faults, translations, and voice/data network elements.
- Correlating customer complaints with network element performance to resolve service impacting conditions
- Driving troubles to resolution by engaging internal and external resources
- Providing accurate and timely documentation of actions.
- Identify efficiencies to reduce cycle time in resolving customer troubles
- Interfacing with vendors to ensure that defects in software or hardware are corrected at the point of manufacture
- Training and development of Jr. technicians
- Act as project lead for NRB in testing/support of new products.
- Work with little/no supervision
Requirements:
- Min Associates degree
- Min 1-2 yr*s exp in wireless voice/data networks required.
- Knowledge of data network elements and protocols including: TCP/IP, MPLS, OSI, Frame relay, ATM, X.25, RIP, OSPF, BGP, ISDN, SS7, other LAN/WAN protocols.
- Reporting, access and troubleshooting tools (Remedy trouble ticketing, Xpercom, Agilent and SANE).
- Lucent, Nortel, Compaq HLRs, and Motorola databases.
- Proficiency in analyzing and interpreting complex voice/data platform messages.
- Knowledge of call and digit-by-digit routing translations and dialing plans.
- Troubleshooting skills required to analyze complex call processing routing issues.
- Communications/interpersonal skills.
- Ability to gather and analyze info. PC skills and software knowledge including: Windows, Word/Excel required.
- UNIX, Tipdunix, and apxrcv a +.
- Ability to handle multiple priorities simultaneously.
- Ability to follow established guidelines.
- Organizational skills. Ability to work in a high-pressure, changing environment.
- Ability to work flexible hrs including evenings, nights and weekends and support *on-call* duties required.
- Routing Protocols to include OSPF & BG
Please send resume to [email protected] or apply online.
Job tags
Salary
