Associate Director, Complaint Track & Trend

Location

Alameda, CA | United States

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Alameda, CA location in the Diabetes Care division where we’re focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.

The Associate Director, Complaint Track and Trend is responsible for developing, establishing, and maintaining quality assurance processes and procedures related to complaint tracking and trending and data analyzes. This position plays a critical role to ensure compliance to post market regulatory requirements related to customer complaint handling and investigation, and Abbott quality management system.

What You’ll Work On

• Lead the complaint tracking and trending organization for Abbott Diabetes Care (ADC), ensuring high quality of Data Analysis, Trending and Reporting.

• Ensure accurate documentation and files related to ADC complaint tracking and trending.

• Assist during FDA, ISO or other third party or internal audits.

• Train and support team members on the requirements of complaint tracking and trending.

• Partner with R&D, Operations, and Commercial to assure quality and business deliverables and metrics are met.

• Independently identify systemic product and process improvement opportunities assuring appropriate investigation, correction, corrective and preventive action when needed.

• Demonstrate ability to interpret current and emerging regulations and approaches for complaint handling and trending.

• Creates reports for and manages meetings covering Management Reviews; Manages projects and/or cross functional teams as needed; Motivates and manages teams for high engagement and performance; Develops and manages budget.

Required Qualifications

Bachelors Degree in relevant field

Minimum of 10 years in b oth overall and any industry-specific experience.

Strong project management, team skills, and influential management

Preferred Qualifications

Masters DegreeDemonstrated experience with postmarket regulatory requirements and regulating bodies required.

Six Sigma Black Belt or experience with statistics is desired.

Experience working in a cross functional team model.

Ability to work in a highly matrixed and geographically diverse business environment.

Strong leadership skills, including the ability to set goals and provide positive and constructive feedback respectfully to build positive relationships and improve business results.

Ability to work effectively within a team in a fast-paced changing environment.

Excellent verbal and written communications with ability to effectively communicate at multiple levels in the organization.

Multi-tasks, prioritizes and meets deadlines in timely manner.

Strong organizational, planning, and follow-up skills and ability to hold others accountable.

Ability to evaluate issues, make decisions and determine when to escalate, as necessary.

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: 

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $144,100.00 – $288,300.00. In specific locations, the pay range may vary from the range posted.

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