Springstone, Inc
Location
Raleigh, NC | United States
Job description
Compliance
• Understands and adheres to hospital compliance plan and code of conduct.
• Respects confidentiality at all times; follows HIPAA guidelines for disclosing information.
• Adhere to facility, department, corporate, personnel and standard policies and procedures.
• Treats all patients, visitors, and co-workers with dignity and respect.
• Always appears professional. Wears name badge at all times. Adheres to uniform standards if applicable.
Teamwork
• Takes initiative to helps the team, is flexible when asked to assist in other areas.
• Consistently demonstrates positive and affirming behaviors even when addressing conflict or stressful situations.
• Demonstrates concern for overall team and understands how actions affect others. Shows a positive attitude and contributes to maintaining an enjoyable and productive work environment.
• Does not engage in any unfavorable behaviors such as rumors, inappropriate conversations, etc.
Customer Service
• Assumes responsibility for maintaining a clean, safe environment. Demonstrates knowledge of the facility and services provided.
• Greets all customers in a positive manner and demonstrates sensitivity to customer’s needs.
• Answers telephone appropriate to department guidelines and avoids excessive transfers.
• Provides superior customer service while never crossing therapeutic boundaries.
• Demonstrates ability to listen to patient/customers regarding problematic issues in in a non-defensive manner.
Accountability
• Adheres to attendance requirements. Utilizes correct procedure for taking time off.
• Attends departmental and staff meetings as required.
• Is accountable and shows pride in work; strives to do more than the minimum required. Shows initiative and completes work in a timely and accurate manner.
• Acknowledge mistakes and demonstrates willingness to learn and correct them.
• Demonstrates passion and hustle in all work.
Abides by Standards of Ethical Code as set forth by HIPAA and adheres to those official guidelines.
Provides assistance to the Medical Records Manager as delegated.
Prep/Scan/Index and analyze all discharge records to ensure complete and accurate record is in the system and all required documentation and signatures are present.
Adheres to release of information of patient medical records procedures according to hospital and regulatory requirements.
Completes reanalysis of physician-revised records to ensure deficiencies have been completed.
Ensure Fluency reports are correct and completed and placed in the MR according to time requirements.
Work collaboratively with hospital departments to process all revisions and requests for medical records.
Informs/re-enforces HIPPA and 42 CFR Part 2 regulations and policies pertaining to medical records with all facility staff and requestors and stays current on all laws and regulations regarding confidentiality of patient/medical information.
Assists with Performance Improvement Process for HIM as directed by Management.
Education: High school degree or equivalent preferred
Experience: Prior experience in information management and psychiatric healthcare facility preferred
License: Valid driver’s license preferred
Additional Requirements: May be required to work flexible hours and overtime
Job tags
Salary
