Encore Strategic
Location
Richmond, VA | United States
Job description
Bastionpoint Technology is a driven, rapidly-growing MSP providing cutting-edge IT solutions in the Richmond, VA area. Do you want a friendly, fast-paced environment that will give you the chance to touch a huge variety of technologies and end-user environments? We’re looking for a growth-oriented Help desk Tech nician to join our collaborative, welcoming team.
What you’ll do:
Maintain client networks and network security (LAN/WAN , firewalls, access points, switches)
Troubleshoot a wide variety of on-premise, cloud, Azure, Mac OS and Google Workspace environments
Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issues
Skills You’ll Need:
3+ years experience with helpdesks and ticketing systems
Working knowledge and experience in supporting SMB’s
Working knowledge of basic TCP/IP Protocols, PC troubleshooting, security best practices, and network hardware
Experience with MSPs, AD, Exchange, and Hyper-V a strong plus
Ability to communicate professionally with technical and non-technical people
Confidence, self-motivation, and a collaborative team-player mentality
A valid driver's license and reliable transportation
We’ll provide:
Generous benefits package including health insurance, PTO, and retirement plan
On-site gym, sauna, and gaming room
Predictable set schedule to help promote work/life balance
Weekly team meetings and get togethers
A collaborative environment that fosters career development and formal learning opportunities
Salary of $50-60k based on experience
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