Bishop's Lodge
Location
Santa Fe, NM | United States
Job description
OUR COMPANY
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. Our mission is to be the best-loved manager of one-of-a-kind luxury properties and experiences.
OUR PROPERTY
Settled more than 150 years ago by Bishop Jean Baptiste Lamy, this iconic Santa Fe landmark is steeped in history and has undergone a sensitive restoration to preserve its distinctive Southwestern heritage for the next generation. Guests can explore our vibrant culture of discovery and expression through nature-driven adventures, visual arts, ancient healing arts, culinary arts, and the art of gathering.
ROLE SUMMARY
Join our team as the Experience Manager and become one of the authors of our story.
KEY RESPONSIBILITIES
Experience Strategy:
Lead the strategy and execution of experiences across BL that makes them known for their adventures, drives guest loyalty, as well as drives ancillary revenue.
Program Management and Experience Production
Planning, project managing, and collaborating with inter-departmental teams to execute special moments and weekly activities, events, classes, and programs that allow guests to maximally experience the property's values and create lasting memories.
Reporting & Budgeting:
Track, record, and analyze experience metrics to evaluate their success from a booking, revenue and guest satisfaction perspective.
Networking and Partnerships:
Establish relationships with new local partners and vendors to initiate and enhance our unique brand story and where applicable with reliable, bookable activities, adventures, and programming.
Internal Training & Communications:
Manage internal communications and champion training around activities & experiences to ensure team members are equipped to discuss them with guests.
Introduce key community leaders to the General Manager as well as other relevant senior leaders.
REQUIREMENTS:
1. Required Experience: 3-5+ years of work experience in a hospitality/event/creative operations field, and previous project management experience. The ideal candidate will demonstrate success with developing and executing events & experiences: possibly including coordinating events and activities, programming, or membership club offerings
2. Be a natural entrepreneurial leader with a positive demeanor. Must love adventures and outdoor programming.
Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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