Transportation Supervisor, Campus Bus
Location
Bloomington, IN | United States
Job description
Department
CAMPUS BUS (BA-BUSS-IUBLA)
Department Information Since 1966, IU Campus Bus Service has been providing bus service on the Bloomington campus. IU Bloomington's 1940-acre campus is often considered one of the most beautiful campuses in the nation and is set in USA Today's #2 Best College Town in America. IU Bloomington is home to close to 43,000 undergraduate and graduate students and over 19,000 faculty, staff, and part-time employees.
Campus Bus provides transportation to over 3 million rides a year and operates a 6-route system with approximately 30 buses, 50 bus operators, 4 mechanics, and a management team. It has a long-standing partnership with the local transit system, further extending its reach and resources.
Campus Bus is a business unit within Auxiliary Business Services (ABS). ABS operate in a shared services model that supports finance, human resources, payroll, and marketing needs of Campus Bus.
Job Summary Department-Specific Responsibilities
- Supervises the operations of a public transit service in a safe and efficient manner while maintaining positive customer relations with passengers and other members of the University community.
- Schedules bus operators; assigns buses to routes.
- Advises bus operators of detours and other day to day operating changes.
- Assures that bus operators assignments are covered due to vacations, illnesses, holidays, and no-shows.
- Counsels bus operators on complaints from passengers and the general public.
- Verifies and approves timekeeping records in Kuali TIME; approves leaves, updates PIE work records.
- Manages BusGenius bus tracking; monitors and appropriately responds to electronic communication media such as telephone calls, IUBUS emails, and social media; and other related duties as assigned.
- Develops, and prepares public transit routes (both published and internal) and bus operator work assignments as well as evaluate the effectiveness of such routes, and work assignments.
- Monitors the safety and mechanical operation of the public transit vehicles operating during their assigned shift and takes actions to ensure safe and efficient operations or report any variances from established standards to appropriate authority. Incumbent will respond to accidents and ensure that all Federal and State regulations and University policies and Campus
- Bus procedures for handling accidents are followed.
- Conducts and schedules training sessions, including classroom and field training, give performance feedback, maintain all training records.
- Assists in the development of customer service training and refresher training programs, writing training materials, monitoring operator performances, and making recommendations regarding employee training to improve customer service.
General Responsibilities
- Supervises the operations of a public transit service, including scheduling bus operators, assigning buses to routes, advising bus operators of detours and other day-to-day operating changes, assuring that bus schedules have sufficient staff coverage, counseling bus operators on complaints from passengers and the general public, etc.
- Participates in the recruiting, training, and evaluation of campus bus operators.
- Develops and prepares public transit routes and schedules and bus operator work assignments; evaluates the effectiveness of such routes, schedules, and work assignments.
- Conforms to all university, local, state, and federal laws, rules, and regulations applicable to public transportation operations. Monitors the safety and mechanical operation of the public transit vehicles operating during their assigned shift and takes actions to ensure safe and efficient operations or report any variances from established standards.
- Prepares logs, forms, and reports on the ridership and operations of the assigned public transportation vehicle.
- Responds to accidents and ensure that all federal and state regulations and university policies and campus bus procedures for handling accidents are followed.
- Ensures Fleet Maintenance Attendants are adequately scheduled so that the fleet of transit buses are washed, fueled, and cleaned each evening.
- Works with Diesel Mechanics to coordinate service, repair, and other maintenance.
- Operates a public transit vehicle at times when no bus operators are available.
Qualifications EDUCATION
Required - High school diploma or GED and completion of bus operator training program
WORK EXPERIENCE
Required - 2 years in public transit and driving public transit vehicles
LICENSES AND CERTIFICATES
Required - CDL license class B with passenger and air brake endorsements and ability to be insured by Indiana University. These are Safety Sensitive positions as defined by the Federal Transit Administration and are therefore subject to all current and future FTA Drug and Alcohol Testing Regulations Upon Date of Hire
SKILLS
Required - Ability to work in a safe and efficient manner
- Knowledge of all of the functions of a public transit service
- Knowledge of traffic regulations and rules and regulations regarding public transit operations
- Knowledge of the methods, practices, and procedures for routing, scheduling, and making work assignments for a public transit service
- Ability to maintain confidentiality
- Knowledge of the methods, practices, and procedures used to recruit, interview, select, train, and evaluate bus operators
- Knowledge of safety precautions and accident procedures necessary in the operation of public transit vehicles
- Knowledge of word processing and other PC-based software packages, such as Outlook, Excel, and Access, etc
- Ability to establish working knowledge of various information technology, such as PIE used for work assignment scheduling, BusGenius used for bus tracking, automatic passenger counting, and automated voice announcements, Kuali TIME for employee timekeeping, and any other future information technology utilized by the department
- Ability to keep legible records
- Ability to understand and carry out written and verbal instructions
- Ability to communicate effectively using a 2-way radio
- Ability to maintain effective relationships with a diverse population
- Ability to communicate with subordinates, members of the public, passengers, and other employees
- Ability to establish and maintain effective working relationships
Working Conditions / Demands This role requires stationary positioning for long periods of time. The work assigned to this classification is light physical work. The person in this role may be exposed to adverse environmental conditions, such as heat, cold, and inclement weather. It also requires a CDL-B issued by the State of Indiana and the ability to be insured by Indiana University. The person in this role must be able to perform the essential tasks with or without an accommodation.
Work Location Bloomington, Indiana
Work Hours 2 PM to 11 PM
Benefits Overview For full-time staff employees, Indiana University offers a wide array of benefits including:
- Multiple plan options for medical insurance
- Dental insurance
- Health Savings Account with generous IU contribution
- Life insurance, LTD, and AD&D options
- Base retirement plan contribution from IU, subject to vesting
- Additional supplemental retirement plan options
- Tuition benefit for IU classes
- 10 paid holidays per year
- Generous Paid Time Off
- Paid Parental Leave
- Employee Assistance Program (EAP)
Learn more about our benefits by reviewing our online Benefits Brochure.
Job Classification Career Level: Mastery
FLSA: Nonexempt
Job Function: Operations
Job Family: Transportation
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Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at
[email protected]
or by visiting IUPD.
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